Program Analyst

Strategic Insight, Ltd.•Arlington, VA

About The Position

Strategic Insight, Ltd. is seeking a Program Analyst to support the Deputy Director and serve as a strategic enabler. The role supports operations, case and workflow management, trend analysis, digital tools and dashboards, analytic and briefing work, program support, process improvement, and records management. Applicants selected for this position must meet eligibility requirements for access to Secret-level classified information. The position includes tracking case activity and action items, maintaining reports and dashboards, creating data visualizations, preparing and quality-checking presentations and documents, coordinating meetings, documenting process improvements, and managing official digital records and access controls. The employee is expected to work courteously and professionally and demonstrate integrity, attention to detail, and sound judgment.

Requirements

Bachelor's degree from an accredited institution in business administration, operations research, economics, engineering, public policy, or a related quantitative or technical discipline.
Minimum 7–10 years evaluating business operations and processes for effectiveness, applying data analysis, project management methodologies, and industry best practices to develop, implement, and monitor process-improvement initiatives.
Meet eligibility requirements for access to Secret-level classified information.

Nice To Haves

Master's degree, such as an MBA, MPP, or MS in Operations Research or Systems Engineering, is strongly preferred.

Responsibilities

Schedule meetings with external stakeholders and leadership.
Manage onboarding and offboarding processes, including SAAR forms, and handle visit requests.
Track and update action items.
Generate a weekly pipeline report showing the number of new, active, and closed cases.
Run a daily stale-case query to flag items needing attention.
Prepare the APB weekly activity report.
Conduct daily health checks of team dashboards to confirm they are online and refreshing correctly.
Perform daily data-integrity checks on the main dashboard to confirm its numbers match the case management system.
Log user-reported issues and feature requests for digital tools.
Create a Trend Spotlight dashboard widget to visualize specific trends.
Build and maintain a Quick Look dashboard view showing high-sensitivity cases and their current status.
Create standard data visualizations for reports.
Maintain the central slide library with current templates and approved graphics.
Format outgoing presentations to meet official style guidelines.
Quality-check documents for spelling, grammar, and formatting errors.
Prepare agendas, take meeting minutes, and distribute action items for team meetings.
Identify and document workflow bottlenecks.
Maintain a Process Improvement Log documenting team suggestions and friction points.
Manage the official digital archive and ensure final documents are correctly named and filed upon case closure.
Conduct quarterly audits of case files for compliance with documentation standards.
Maintain ongoing updates to the FIR Standard Operating Procedure (SOP).
Maintain the SharePoint user access-control log and perform validation checks to ensure access hygiene and compliance with business confidentiality requirements.