Program Analyst

Veterans Health Administration • Las Vegas, NV

9d • Onsite

About The Position

The incumbent is responsible for analyzing complex data, evaluating operational processes, developing interpretive reports, advising leadership on performance trends, and supporting initiatives designed to enhance access, communication, timeliness, and service recovery. The position requires independent judgment, strong analytical capability, and refined communication skills to translate data and operational evidence into practical improvements to support veteran care.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including application, questionnaire, and an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period or 2-year trial period.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. For a GS-9 position you must have served 52 weeks at the GS-7.
• GS-7: One year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: coordinating with others between various units and offices to accomplish work related projects; analyzing work flow to determine potential problem areas and making recommendations to correct; proofreading documents for grammatical errors; notifying others of pending appointments and meetings; advising others on processes or procedures; using a computer to enter and maintain data for programs; and sorting and processing incoming correspondence.
• GS-7: Education: Bachelor's degree with Superior Academic Achievement (SAA) in a course of study that directly relates to the position, or one year of full-time graduate education which is directly related to the Program Analyst position.
• GS-9: One year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assisting with collecting, compiling, and/or tracking data and statistical information in support of program operations; processing and analyzing data and monitoring and updating reports; identifying, analyzing, and recommending solutions to problems; making recommendations based on analysis of statistical data for process improvements; maintaining computerized databases or information tracking systems.
• GS-9: Education: Master's or equivalent graduate degree which is directly related to the Program Analyst position, or 2 full academic years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D., if related to the work of this position.
• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Nice To Haves

• The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Collecting, synthesizing, and interpreting a wide range of Veteran experience-related data. This includes analyzing performance measures, survey responses, satisfaction indicators, operational trends, workload and productivity metrics, and dashboard outputs.
• Works with multiple databases, reporting tools, and internal systems to extract meaningful information and determine what the data reveal about performance, operational gaps, and opportunities for improvement. Ensures that data are accurate, validated, reconciled, and interpreted properly.
• Develops charts, graphs, dashboards, narrative summaries, scorecards, and written interpretations that explain trends, highlight risk, compare performance over time, and identify drivers affecting the Veteran experience.
• Transforms complex findings into clear and accessible products that support decision-making at all levels of the organization and informs targeted interventions that improve the Veteran experience.
• Uses a variety of analytic tools and VA information systems, such as CPRS, VistA, VSSC, Pyramid Analytics, SQL and Power Bl, to compile, validate, and interpret patient experience data.
• Assists teams in assessing existing processes, documenting workflow patterns, identifying barriers, and describing desired future conditions that promote a better Veteran experience.
• Monitors action plans, tracks corrective actions, organizes project phases, and evaluates progress toward established goals.
• The position requires skill in facilitating meetings, preparing agendas, documenting discussions, and coordinating follow-up tasks to ensure project milestones are met.
• Reviews existing procedures governing correspondence management, record keeping, forms control, document routing, and administrative workflow, recommending improvements that strengthen compliance and efficiency.
• Develops or revises policies and procedures related to Veteran experience operations, ensuring alignment with federal regulations and local directives.
• Participates in budget-related activities by compiling historical cost data, preparing routine financial analysis, assisting in formulation of service budgets, monitoring expenditure trends, and reviewing funding requests for completeness and accuracy.
• May serve as a purchase card holder or Contracting Officer's Representative (COR), ensuring procurement actions & vendor monitoring.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level