Program Analyst

Veterans Health Administration • Atlanta, GA

10d

About The Position

The Program Analyst, locally titled PCMM Principal Facility Coordinator, is assigned to the Primary Care Service Line at the Atlanta VA Medical Center. The role serves as the facility's subject matter expert on PCMM technical requirements and independently manages panel management, team configuration, enrollment capacity monitoring, and compliance with national PCMM directives. The position works with Primary Care leadership and administrative and clinical stakeholders to maintain the PCMM database, support efficient clinic operations, and provide training and oversight for PCMM procedures and users.

The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., and may change based on agency needs. Telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• U.S. citizenship is required.
• Meet applicable time-in-grade requirements: for GS-11, 52 weeks at GS-09 in Federal service, if applicable.
• Qualify through one year of specialized experience equivalent to at least GS-09, qualifying education, or a combination of specialized experience and education.
• Specialized experience must include knowledge of management or program analysis, evaluation and improvement techniques, technical rules, guidelines, regulations and precedents; knowledge of program objectives and policies; skill in basic data-gathering methods such as interviews or surveys; and knowledge of PCMM software and Primary Care's Strategic Plan.
• Alternatively, qualify through a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; a combination of specialized experience and education beyond graduate level may also qualify.
• Submit transcripts if relying on education to qualify.
• Complete the required application, questionnaire, and online assessment.
• Register with Selective Service if applicable to males born after December 31, 1959.
• Meet background and security investigation requirements and complete online onboarding and employment identity-verification requirements.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
• Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Collaborate with Primary Care Leadership, the Associate Nurse Executive, Team Leads, Health Administrative Services, CBOC Administrators, and Nurse Managers.
• Maintain the PCMM database for all primary care teams.
• Assist with or provide training, implementation, monitoring, and evaluation of administrative procedures related to PCMM operations.
• Serve as a PCMM subject matter expert and work closely with other PCMM Coordinators.
• Certify PCMM application users to ensure competency.
• Support efficient primary care clinic operations through appropriate utilization of administrative and professional personnel resources.
• Enter primary care team information into the PCMM database; assign and unassign patients to teams and providers; maintain accurate enrollment data; identify and correct database discrepancies; and discharge patients from multiple or inappropriate teams or from Primary Care.
• Monitor and track the Electronic Waiting List for the Primary Care Service Line.
• Participate in patient education activities related to outpatient systems organization, clinical access, scheduling, and logistics.
• Conduct organizational surveys across a wide variety of activities, particularly in the Primary Care Service Line.
• Obtain, organize, file, and retrieve reports and numerical data for status reports, briefings, and presentations.

Benefits

• Federal employees and their families have access to a comprehensive range of benefits; specific eligibility depends on position type, and applicants are directed to contact the hiring agency for details.
• VA may grant newly appointed federal employees credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree