Program Analyst

Citizenship and Immigration Services•Camp Springs, MD

19d

About The Position

The Program Analyst (LMS Administrator) serves as USCIS’s technical expert for managing and enhancing the agency’s Learning Management System (LMS). The role troubleshoots complex system issues and works with training professionals to support seamless training delivery and accurate tracking. It is the USCIS point of contact for core and advanced LMS capabilities, including classroom management, external training requests (SF-182), mandatory training assignments, and user access and permissions. The analyst identifies and resolves issues involving the LMS, training systems, and content, coordinating with IT staff and vendors when needed to maintain system performance and compliance. The position recommends training-related systems and services, gathers stakeholder requirements, and supports integration of eLearning assets. It also provides expert guidance and technical consultation, and routinely supports high-visibility initiatives for senior USCIS leadership through reporting, data analysis, quality assurance, and continuous improvement. The position has qualification pathways at GS-11, GS-12, and GS-13, each requiring qualifying specialized experience or, at GS-11, specified graduate education in lieu of experience.

Requirements

U.S. citizenship or U.S. National status.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random testing.
For applicants not currently employed by USCIS, meet the residency requirement by having, for three of the last five years before applying, resided in the United States, worked overseas for the U.S. Government as a Federal or Military employee, or been a dependent of such an employee serving overseas.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band; the time-in-grade requirement must be met by the announcement deadline.
GS-11: One year of specialized experience equivalent to at least GS-09, performing most of the following: assisting with daily operations, maintenance, or quality assurance of an enterprise technology system; gathering and documenting functional requirements and supporting new functionality integration; providing end-user technical support, troubleshooting escalated help desk tickets, and maintaining knowledge-base articles; assisting with system reports, user analytics, and data collection and analysis.
GS-11 education alternative: A doctoral degree or equivalent, three full years of progressively higher-level graduate education leading to such a degree in any field, or a related LL.M., from an accredited institution, demonstrating the knowledge, skills, and abilities needed for the work.
GS-12: One year of specialized experience equivalent to at least GS-11, performing most of the following: advanced support for operations, maintenance, or quality assurance of an enterprise technology system in a large organization; developing and documenting functional requirements and enhancements and integrating functionality to align with policy and operational needs; consultative end-user technical support, including resolving escalated tickets and maintaining knowledge-base articles or service desk scripts; developing and delivering system reports and user analytics using enterprise data tools.
GS-13: One year of specialized experience equivalent to at least GS-12, performing most of the following: advanced support for operations, maintenance, or quality assurance of an enterprise technology system such as an LMS in a large organization; administering system roles, privileges, and access controls aligned with security policies and organizational needs; developing and implementing functional requirements and enhancements and integrating functionality; applying expert knowledge of eLearning standards such as SCORM and coding languages such as HTML and JavaScript to support eLearning asset development and system integration; providing authoritative technical consultation and troubleshooting to training professionals and LMS administrators, including resolving escalated tickets and maintaining knowledge-base resources.
Submit a resume in the Resume category, no more than two pages, with detailed work history and education relevant to the qualifications. Include job title, duties, employer name and address, supervisor name and phone number, dates, grade history where applicable, full-time or part-time status and hours per week, and salary. Submit a transcript if relying on education for qualification.
Meet the application and qualification deadlines stated in the announcement: 10/26/2026 at 11:59 PM Eastern Time.
May be required to serve a one-year probationary period.

Responsibilities

Serve as USCIS’s point of contact for core and advanced LMS features, including classroom management, SF-182 external training, mandatory training assignments, and user access and permissions.
Identify, troubleshoot, and resolve new and recurring issues in the LMS, training systems, and content, coordinating with IT staff and vendors as needed.
Recommend training-related systems and services to support and enhance agency training programs.
Collaborate with stakeholders to gather requirements and support the integration of eLearning assets.
Provide expert guidance, technical support, and consultative solutions for effective use of the LMS and related systems.
Support high-visibility projects and initiatives for senior USCIS leadership by generating reports, analyzing data, and contributing to quality assurance and continuous improvement efforts.