Program Analyst

Veterans Health Administration • Shreveport, LA

11d

About The Position

The Program Analyst supports planning and operational management for Community Care/Non-VA Care Services programs. The role provides information and analysis to inform decisions about program changes, short- and long-range planning, workflow coordination, and management controls. The analyst supports Community Care operations by collecting and analyzing data, assessing program performance, and recommending operational improvements.

The position prepares reports and briefing materials for leadership, monitors consult timeliness and workflows, supports resource planning, and coordinates with leadership, service lines, staff, Veterans, and external stakeholders. The role may be filled at the GS-09 or GS-11 level. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., subject to change based on facility needs. Telework may be authorized and eligibility will be discussed during the interview. This is not a virtual position.

Requirements

• U.S. citizenship is required.
• Meet applicable qualifications by the announcement closing date, including specialized experience and/or qualifying education for the GS-09 or GS-11 grade level.
• For GS-09 specialized experience, one year equivalent to GS-07 involving data collection, analysis, reporting, program performance or workload analysis, or program improvement; qualifying graduate education or a combination may substitute.
• For GS-11 specialized experience, one year equivalent to GS-09 involving program and operational analysis, trend or workload analysis, analytical reporting, collaboration on performance measures or data-driven solutions, and use of data analysis or reporting tools; qualifying doctoral-level graduate education or a combination may substitute.
• Current or former federal employees subject to time-in-grade requirements must meet those requirements and submit supporting SF-50 documentation.
• Complete the application, questionnaire, and required online assessment.
• Register with Selective Service if applicable.
• Pass the required background/security investigation and pre-employment physical evaluation.
• Participate in the seasonal influenza vaccination program as required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Submit transcripts if relying on education to qualify; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.

Responsibilities

• Develop and maintain data capture and tracking tools to analyze Community Care program trends, workloads, costs, and personnel requirements.
• Prepare and submit reports, studies, and performance metrics for leadership briefings, including Directors Daily and Weekly reports.
• Coordinate and develop administrative documents, spreadsheets, databases, reports, and briefing materials using advanced software applications.
• Collect, analyze, and compile data from multiple sources to develop reports, presentations, and recommendations for OCC leadership.
• Research and develop recommendations to improve efficiency and reduce program costs without negatively impacting operations.
• Monitor consult timeliness, workflow processes, and quality improvement efforts for Community Care operations.
• Analyze workload and productivity data to support operational planning and resource allocation for Community Care programs.
• Provide information, guidance, and referral assistance to staff, Veterans, and stakeholders regarding Community Care functions and services.
• Coordinate with OCC leadership, service lines, and external stakeholders to communicate program findings, clarify process issues, and support implementation of operational recommendations.
• Conduct special studies and research to evaluate Community Care programs, identify issues, and recommend operational improvements.
• Develop project plans, establish timelines, and evaluate program processes to support Community Care operational goals and organizational effectiveness.

Benefits

• Federal employee benefits package; the description states that employees and their families have access to a range of benefits, with specifics dependent on position type and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level