Program Analyst

Internal Revenue Service • Fresno, CA

10d

About The Position

The Program Analyst position is in Taxpayer Services, Operation Support, Program Management Office (PMO). At the full working level, the role plans and completes broad, long-term analytical studies and projects assessing the effectiveness, efficiency, and productivity of mission-oriented programs. The analyst evaluates program functions and delivery trends, analyzes overview report data against baselines and strategic initiatives, and serves as a process analysis expert for a program or function.

The role develops methods to assess costs and benefits of alternative programs and evaluate current program effectiveness. It also develops program plans, directives, instructions, and recommendations for improving program effectiveness. The analyst reviews operating procedures, workflow, coordination, and organizational operations through observation, conferences, status reports, and data; documents findings and progress toward program initiatives; and evaluates new procedures while maintaining controls for compliance and deadlines.

The position requires specialized experience equivalent to the GS-13 level, including program communications and reporting, collaborative information management, senior-level operations review data, performance-measure reporting, cross-functional coordination, and development of written program guidance. The announcement also describes probationary-period and government charge-card conditions, and federal time-after-competitive-appointment and time-in-grade requirements for applicable current or federal applicants.

Requirements

• One year of specialized experience at a level of difficulty and responsibility equivalent to GS-13 in the Federal service.
• Specialized experience conducting meetings and briefings, preparing reports, promoting work efforts, products, and initiatives, and taking other actions to communicate and market programs to executives, leadership, and stakeholders.
• Experience coordinating and maintaining collaborative information management sites or platforms supporting program operations, information sharing, and records retention.
• Experience gathering, consolidating, and ensuring accuracy of information for senior-level operations reviews.
• Experience reviewing and verifying data for performance measures and data reporting.
• Experience working cross-functionally with stakeholders to deliver timely and accurate products and deliverables.
• Experience developing written program guidance such as policies, procedures, standard operating procedures, guidelines, or other operational documentation.
• Current civilian employees subject to the time-after-competitive-appointment requirement must have completed at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment by the specified date.
• Applicants for positions above GS-05 must meet applicable time-in-grade requirements; one year (52 weeks) at the next lower grade is required for the grade applied for.
• A person subject to a probationary period must complete the remainder of that period if transferred, promoted, demoted, or reassigned before completing it.
• Obtain and use a government-issued charge card for business-related travel.
• Foreign education used to meet requirements must be shown to be equivalent to conventional U.S. education.

Responsibilities

• Plan and complete broad, long-term analytical studies and projects concerning program effectiveness, efficiency, and productivity.
• Analyze program functions and areas to identify trends in program delivery.
• Analyze overview report data to measure performance against baselines and assess how program plans and achievements support strategic initiatives.
• Serve as the process analysis expert for a program or function.
• Develop techniques and methods to assess the costs and benefits of alternative programs and evaluate current program effectiveness.
• Develop program plans, directives, instructions, and recommendations to improve program effectiveness.
• Review operating procedures, workflow, inter-functional coordination, and organizational operations using observation, conferences, status reports, and data.
• Prepare documents reporting review findings and progress toward program initiatives.
• Evaluate implementation of new procedures and maintain controls to ensure compliance with procedures and deadlines.
• Conduct meetings and briefings, prepare reports, and communicate and promote programs, work efforts, products, and initiatives to executives, leadership, and other stakeholders.
• Coordinate and maintain collaborative information management sites or platforms that support operations, information sharing, and records retention.
• Gather, consolidate, and verify accurate data and information for senior-level operations reviews.
• Review and verify data for performance measures and reporting.
• Work cross-functionally with stakeholders to deliver timely and accurate products and deliverables.
• Develop written program guidance, including policies, procedures, standard operating procedures, guidelines, or other operational documentation.

Benefits

• Federal employee benefits package; eligibility depends on position type and other factors.
• Alternative work schedule and staggered work hours may be available.
• Puerto Rico locality includes a cost-of-living allowance (COLA).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed