Program Analyst

BCFS Health and Human Services•San Antonio, TX

About The Position

It's a great feeling to work for a company that does so much good for others around the world! Academic Req: Required – Bachelor’s Degree from an accredited program/institution, including coursework in statistical analysis. Preferred - Graduate degree from accredited program/institution in one of the following areas: social work, psychology, criminal justice, sociology or related field of study Work Experience: Required – Two years of experience and/or training in child welfare or family service or crisis response and data management. Understanding of human trafficking field an asset. Critical Action Items & Measurable Deliverables: 1. Continuously develop the program database and reporting mechanisms 2. Submit timely and accurate programmatic reports as assigned 3. Liaise between leadership, direct service staff, and information/technology to coordinate continuous quality improvement in data collection methods 4. Frequently traverse from one location to another 5. Meets all deadlines required by program supervisor and state and federal partners 6. Meet all federal and state regulatory guidelines and standards applicable to this position 7. Identify trends and training needs and develop trainings with program leadership 8. Meet regularly with program staff at all levels to understand the impact and goals of data entry and analysis for all roles in the program 9. Develop data collection plans with program leadership to target programmatic goals 10. Identify key trends in the field, service gaps, and successes, and communicate findings to an array of audiences 11. Draft weekly, monthly, quarterly, annual, and ad hoc analytic reports for the program 12. Effectively analyse data and articulate implications for program, agency, and federal programming 13. Develop and maintain mechanisms to monitor program performance and assess the effectiveness of program interventions 14. Provide direct, objective feedback for program leadership to evaluate individual staff performance and training needs 15. Effectively use a variety of software and service platforms, including but not limited to call center technology platforms, SalesForce, ETO, and SharePoint 16. Ensure communication up and down the chain is immediate, including all safety concerns and required reporting 17. Participate in scheduled meetings, in-service training and team decisions 18. Work evenings, weekends and holidays as needed or requested by position supervisor 19. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS HHS employee handbook including demonstrating respect for agency staff, children, and community members and always complying with required dress code Requirements: 1. Pass a pre-employment screen and random drug screens throughout employment 2. Participate in all required program trainings 3. Provide proof of work eligibility status upon request 4. Pass a pre-employment and biennial criminal background checks 5. Demonstrate the ability to: a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics b. Communicate effectively in writing and verbally in English c. Work in a fast-paced environment and always maintain emotional control and professional composure d. Organize and prioritize responsibilities and duties efficiently e. Maintain computer literacy required for the position f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team 7. Demonstrate a working knowledge of Human Trafficking Interdiction policies and procedures. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Analyst #LI-Associate #LI-Full-time

Requirements

Pass a pre-employment screen and random drug screens throughout employment
Participate in all required program trainings
Provide proof of work eligibility status upon request
Pass a pre-employment and biennial criminal background checks
Demonstrate the ability to: a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics b. Communicate effectively in writing and verbally in English c. Work in a fast-paced environment and always maintain emotional control and professional composure d. Organize and prioritize responsibilities and duties efficiently e. Maintain computer literacy required for the position f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
Demonstrate a working knowledge of Human Trafficking Interdiction policies and procedures

Nice To Haves

Graduate degree from accredited program/institution in one of the following areas: social work, psychology, criminal justice, sociology or related field of study
Understanding of human trafficking field an asset

Responsibilities

Continuously develop the program database and reporting mechanisms
Submit timely and accurate programmatic reports as assigned
Liaise between leadership, direct service staff, and information/technology to coordinate continuous quality improvement in data collection methods
Frequently traverse from one location to another
Meets all deadlines required by program supervisor and state and federal partners
Meet all federal and state regulatory guidelines and standards applicable to this position
Identify trends and training needs and develop trainings with program leadership
Meet regularly with program staff at all levels to understand the impact and goals of data entry and analysis for all roles in the program
Develop data collection plans with program leadership to target programmatic goals
Identify key trends in the field, service gaps, and successes, and communicate findings to an array of audiences
Draft weekly, monthly, quarterly, annual, and ad hoc analytic reports for the program
Effectively analyse data and articulate implications for program, agency, and federal programming
Develop and maintain mechanisms to monitor program performance and assess the effectiveness of program interventions
Provide direct, objective feedback for program leadership to evaluate individual staff performance and training needs
Effectively use a variety of software and service platforms, including but not limited to call center technology platforms, SalesForce, ETO, and SharePoint
Ensure communication up and down the chain is immediate, including all safety concerns and required reporting
Participate in scheduled meetings, in-service training and team decisions
Work evenings, weekends and holidays as needed or requested by position supervisor
Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS HHS employee handbook including demonstrating respect for agency staff, children, and community members and always complying with required dress code