Program Analyst

Veterans Health Administration • Lakewood, CO

23h

About The Position

The Program Analyst, assigned the organizational title of Workforce Analyst, provides administrative support to senior staff and supervisory personnel. The role focuses on data collection and analysis, reporting, project management, workforce management, and customer relations management. The position reports to the Suspensory Program Analyst.

The work schedule is 9:30 a.m.–6:00 p.m. Mountain Time. Ad hoc telework may be authorized, and virtual work may be available to eligible current VA employees under the stated conditions. Return-to-office mandates apply unless an exception or exemption is approved. Relocation, recruitment, critical skills, and permanent change of station incentives are not authorized.

The role requires a one-year probationary period or two-year trial period, as applicable. Candidates must meet the announcement’s qualification requirements through specialized experience, qualifying graduate education, or a combination of experience and education. The position requires U.S. citizenship, applicable background and security checks, completion of an online assessment and onboarding, and participation in the seasonal influenza vaccination program for VA Health Care Personnel.

Requirements

• U.S. citizenship is required.
• Applicants must complete the required application steps, including an online assessment measuring critical general competencies.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants must pass applicable background and security investigations and complete the online onboarding process.
• VA Health Care Personnel must participate in the seasonal influenza vaccination program.
• A one-year probationary period or two-year trial period is required, as applicable.
• For current or former applicable Federal employees, GS-9 time-in-grade eligibility requires 52 weeks at GS-7, with supporting SF-50 documentation.
• Qualifying specialized experience: one year equivalent to at least GS-07, such as supporting workload and productivity data collection and reporting, monitoring call-center metrics, using management tools to enter or adjust schedules and support timekeeping, or assisting with software or procedure testing.
• Applicants may alternatively qualify through a master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D.
• Applicants may also qualify through a combination of specialized experience and education beyond one full year of graduate-level education.
• A transcript must be submitted when education is used to meet any part of the qualification requirements; foreign education requires the specified equivalency documentation.

Responsibilities

• Use qualitative and quantitative techniques to recommend process or procedure improvements that enhance operations.
• Monitor productivity-related issues to help meet prescribed metrics.
• Manage accurate and timely timekeeping activities, including entering and modifying schedules and certifying records for division staff.
• Advise management on work distribution among positions and organizations, as well as appropriate staffing levels and skill mix.
• Provide feedback on staffing requirements, workload projections, scheduling practices, and intraday workforce productivity reporting.
• Provide management with feedback on Contact Service Representative productivity.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type.
• VA may, upon request and approval before appointment, credit qualifying job-related non-federal experience or active-duty uniformed military service toward the annual leave accrual rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level