Program Analyst

Veterans Health Administration•Lexington, KY

About The Position

The Program Analyst supports Nursing Service by maintaining knowledge of its clinical and operational software applications and informatics initiatives, and by managing, administering, operating, and supporting the technical, administrative, and professional services needed to operate the service. The role administers data for mission-specific databases and business intelligence applications, adapts IT systems to medical center policies and procedures, assesses workflows using lean and high-reliability systems redesign processes, and optimizes software controls and workflows. The incumbent represents the service on committees and workgroups addressing systems redesign, data capture, and VHA performance measures and monitors. The position functions independently with minimal supervision. The analyst develops and implements program analyses using efficiency, compliance, clinical, administrative, and mission-related data. The role selects appropriate data-collection methods, applies quantitative and qualitative analysis to organizational problems, and develops reports, measures, and management information using SQL, MS Access, advanced MS Excel, SharePoint, LEAF, VistA, FileMan, and other VA information systems. The analyst evaluates clinical services’ needs against software capabilities, coordinates modifications, configures and tests application parameters and workflows, and maintains site parameters and files for complex applications. The incumbent serves as the ADPAC and subject-matter expert for CPRS, VistA, the Nursing Package, and related clinical and commercial applications. The role applies human-factors and usability principles, redesigns clinical and administrative processes to improve efficiency, effectiveness, safety, and documentation, and prepares compliance, audit, and program outcome reports for executive leadership, service chiefs, and other stakeholders. Other duties may be assigned. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Occasional, non-routine ad hoc telework may be authorized; the position is not virtual.

Requirements

For the GS-11 specialized-experience route, one year of specialized experience equivalent to at least GS-09 involving management, assessment, design, integration, modification, maintenance, and analysis of informatics-related programs and processes, including administrative and clinical data, data-management services or systems, and electronic health record and related systems.
Experience in data and analytics, including data collection, transformation, analysis, dissemination, and gathering, developing, and interpreting data from information systems.
Proficiency in producing presentations and reports.
Experience with software and hardware programs and systems to assist with installation, troubleshoot problems, and correct issues.
Specialized knowledge and experience with VistA packages that support the service.
Alternatively, qualifying education may include a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; major study must be in Business, Computer Science, or Political Science. Transcript required.
A combination of specialized experience and education beyond the first year of graduate study may qualify; transcript required.
Current federal employees and certain former federal employees must meet the GS-11 time-in-grade requirement of 52 weeks at GS-09 and submit supporting SF-50 documentation.
Must be a U.S. citizen and complete the required application steps, including an online assessment.
Selective Service registration is required for males born after December 31, 1959.
Selected applicants must complete a background/security investigation and online onboarding, provide acceptable identification, and participate in the seasonal influenza vaccination program.
Must serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

Develop, plan, conduct, and implement program analyses using efficiency, compliance, clinical, administrative, and mission-related data.
Determine data-collection methods based on service objectives, industry standards, governing policy, and project outcomes.
Use quantitative and qualitative analysis to identify, quantify, and resolve organizational problems.
Develop and apply SQL, MS Access, advanced MS Excel, SharePoint, LEAF, VistA, FileMan, and other VA information systems to produce reports, measures, and management information.
Evaluate clinical services’ needs in relation to software application capabilities and coordinate required modifications.
Configure and test application parameters, profiles, user and group access, workflows, and software components to meet service requirements.
Maintain and update site parameters and site-specific files to support complex, interrelated software applications.
Serve as ADPAC and subject-matter expert for CPRS, VistA, the Nursing Package, and related clinical and commercial applications.
Conduct workflow assessments using lean, high-reliability, and systems-redesign processes to evaluate workflow-related data and improve operational performance.
Apply human-factors and usability principles to assess sequencing, information flow, plain language, minimum keystrokes, and user comfort.
Reengineer and redesign clinical and administrative processes to improve efficiency, effectiveness, safety, and documentation.
Generate compliance, audit, and program outcome reports and synthesize findings for the Executive Leadership Team, Service Chiefs, and other stakeholders.
Represent the service on service- and facility-level committees and workgroups for systems redesign, data capture, and VHA performance measures and monitors.
Perform other duties as assigned.