Program Analyst

Veterans Health Administration • San Francisco, CA

9d

About The Position

The Program Analyst provides advanced administrative, analytical, and application coordination support for Surgical Service. The role covers personnel administration, data analysis and reporting, special projects assigned by the Administrative Officer and Business Manager, and space and equipment planning and procurement. The analyst uses VA systems to assess performance and makes recommendations to modify procedures and practices to improve the effectiveness of Surgical Service operations.

The position analyzes Surgical Service performance measures using local, VISN, and national databases and applications. It gathers, analyzes, and distributes reports to surgical providers and leadership, tracks completion of performance measures, monitors trends, and identifies corrective actions and process improvements. It also trains staff to use analytical software applications and supports administrative programs such as mail distribution, internal controls, records management, publications and forms, and timesheets.

The analyst conducts studies of operational needs and uses Lean methodology to redesign administrative processes and improve performance measures. The work is primarily sedentary in an office setting, with occasional travel to other VANCHCS sites for meetings, training, or data collection. The position may be eligible for ad hoc telework, to be discussed upon selection; it is not a virtual position. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., or as determined by the supervisor.

Requirements

• U.S. citizenship.
• Compliance with Selective Service registration requirements for males born after December 31, 1959.
• Successful completion of a background/security investigation and online onboarding requirements, including providing acceptable identification.
• Participation in the seasonal influenza vaccination program as a condition of employment for VA health care personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• For current or former Federal employees subject to time-in-grade rules: 52 weeks at GS-07 for this GS-09 position, documented with an SF-50.
• One year of specialized experience equivalent to GS-07, including applying analytical and evaluative techniques to identify, consider, and resolve procedural or factual issues; knowledge of line-program principles, concepts, and methodology; and interviewing supervisors and employees to gather information for analysis.
• Alternatively, a related master's degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D. may substitute for the required experience.
• Alternatively, a qualifying combination of specialized experience and education beyond a bachelor's degree may be used.
• Competencies assessed include data management, managing and organizing information, project management, research, and team building.
• Education used to qualify must be from an accredited institution recognized by the U.S. Department of Education; foreign education requires a certificate of foreign equivalency and transcript.
• The work is primarily sedentary, with occasional walking, standing, bending, and carrying light items; occasional travel to other VANCHCS sites may be required.
• Must meet qualification requirements by the announcement closing date, 11/02/2026.

Responsibilities

• Compile data into PowerPoint presentations for review by higher-level management and clinical teams.
• Train Surgical Service staff to use analytical software applications, including VSSC, Pyramid Analytics, Consult Management Tracker, LEAF, Power by app, and the Clinic Practice Management Dashboard, to support competency and compliance with facility standards.
• Analyze Surgical Service performance measures using VA databases and applications at local, VISN, and national levels.
• Collect, distribute, and analyze performance-measure data, and distribute reports at least weekly to surgical providers, including attending physicians, physician assistants, nurse practitioners, fee-basis providers, WOC providers, and residents.
• Track completion of performance measures, report providers with incomplete actions to leadership weekly, and recommend eliminating, combining, simplifying, or improving procedures and processes.
• Monitor and analyze performance-measure trends weekly, monthly, and yearly; track provider changes monthly and report to the Surgical Services Section Chief for ELT reporting requirements.
• Monitor encounter reports and contact clinics to arrange corrective actions.
• Oversee administrative programs, including incoming-mail distribution and dissemination, internal controls, records management, publication and forms management, and timesheets.
• Conduct studies and evaluate Surgical Service operational needs, devising solutions to meet them.
• Use Lean methodology to redesign systems, reduce unnecessary administrative tasks, and improve performance measures.
• Support personnel administration, special projects assigned by the Administrative Officer and Business Manager, and space and equipment planning and procurement.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package available to eligible employees and their families.
• Selected applicants may request prior work or military service credit toward annual leave accrual, subject to approval and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level