Program Analyst 2

Commonwealth of Pennsylvania•Dauphin County, PA

5d•Hybrid

About The Position

This position develops, coordinates, and leads analytical studies and special projects that shape the future of insurance investigations and enforcement within the Insurance Department, Enforcement Division. Your work will improve daily operations and help program field, office, and other teams work toward agency goals with consistency and confidence. This position focuses on analyzing business processes to develop revisions that harness innovation and enhance efficiency for field investigations, enforcement, and related operations.

Requirements

One year as a Program Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Two years of analytical experience, one of which includes professional experience in program evaluation and the development of program recommendations, and a bachelor's degree; or
An equivalent combination of experience and training.
Meet the PA residency requirement.
Be able to perform essential job functions.

Responsibilities

Analyze program operations and business processes, develop and conduct studies, manage special research projects, and find opportunities for improvement.
Build improvement proposals and present recommendations to bureau and division leadership.
Lead the implementation of approved process improvement plans including the adoption of new technologies and workforce succession planning.
Maintain up-to-date databases, files, and records; prepare reports to track licensing timeframes and enforcement action statistics.
Draft, review, and coordinate the fulfillment of Consent Orders; work with hearing office, legal staff, and other parties to ensure timely action under all requirements.
Coordinate and provide appropriate responses to inquiries from the public, legislators, and other stakeholders.