Program Advisor

Lone Star Circle of Care • Austin, TX

3d

About The Position

Lone Star Circle of Care (LSCC) is seeking a Program Advisor to provide financial screening and program registration services for new and returning patients and clients. The role educates clients about the registration process and determines eligibility for applicable programs, including the LSCC Sliding Fee Discount Schedule, Medicaid, CHIP, MAP, WILCO, and other state or federal programs. The position may require travel to other LSCC facilities as needed and calls for professional relationship-building across the organization and excellent customer service.

Program Advisors work with patients through scheduled and unscheduled calls, complete registrations and documentation, and support patient intake, care coordination, and program continuity. They use electronic systems to maintain accurate patient records and follow-up flags while helping patients complete registration and retain appointments.

Requirements

• High school diploma or GED.
• Proficiency with MS Office Suite, including Word, Excel, and Outlook.
• Strong technical aptitude.
• Ability to problem solve.
• Organizational skills and attention to detail.
• Team-player personality.
• Time-management skills.
• Ability to build and maintain professional relationships across all levels of the organization.
• Excellent customer service skills.

Nice To Haves

• Associate degree.
• At least one year of experience in program eligibility or related health and human-services work.
• Bilingual English/Spanish language skills.

Responsibilities

• Provide accurate and timely program registration for new and returning LSCC patients.
• Receive scheduled and unscheduled calls through the Patient Navigation Center for program registration.
• Complete thorough registration to ensure accurate program findings for Sliding Fee Scale assignment.
• Allocate appropriate time to each call to support patient completion and appointment retention while maintaining workflow.
• Make outbound calls as needed for registration, case follow-up, or scheduling.
• Accurately identify programs for which patients may be eligible.
• Collaborate with front office staff to follow program registration policies and maintain clear, effective communication supporting efficient patient intake and workflow.
• Complete registration documentation in a timely, accurate, and professional manner.
• Use Medicaider, Electronic Health Records, insurance verification tools, and other systems to maintain complete and accurate patient documentation.
• Complete case documentation electronically and maintain a paperless workflow.
• Maintain appropriate electronic flags for timely patient follow-up.
• Ensure documentation supports care coordination and program continuity.
• Perform other duties as assigned.
• Travel to other LSCC facilities as needed.

Benefits

• Competitive salary.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• LSCC-paid life insurance.
• LSCC-paid short-term and long-term disability insurance.
• Paid time off.
• 403b Employee Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED