Program Advisor

Lone Star Circle of Care • Austin, TX

3h

About The Position

Lone Star Circle of Care (LSCC) is seeking a Program Advisor to provide financial screening and program registration services for new and returning patients and clients. The role educates clients about registration and determines eligibility for applicable programs, including the LSCC Sliding Fee Discount Schedule, Medicaid, CHIP, MAP, WILCO, and other state or federal programs. The Program Advisor may need to travel to other LSCC facilities and must build professional relationships across the organization while providing excellent customer service.

The Program Advisor handles scheduled and unscheduled calls through the Patient Navigation Center, completes thorough and accurate registrations, and supports patients in completing registration and retaining appointments. The role uses Medicaider, electronic health records, insurance verification tools, and other systems to maintain accurate electronic documentation and support follow-up, care coordination, and program continuity. The position also collaborates with front office staff to support efficient intake and adherence to registration policies.

Requirements

• High school diploma or GED.
• Proficiency with MS Office Suite, including Word, Excel, and Outlook.
• Strong technical aptitude.
• Ability to build and maintain professional relationships across all levels of the organization.
• Ability to deliver excellent customer service.
• Problem-solving ability.
• Organizational skills and attention to detail.
• Team-player personality and time-management skills.

Nice To Haves

• Associate degree.
• At least 1 year of experience in program eligibility or related health and human-services work.
• Bilingual English/Spanish language skills.

Responsibilities

• Provide accurate and timely program registration for new and returning LSCC patients.
• Receive scheduled and unscheduled calls through the Patient Navigation Center for program registration.
• Perform thorough registration to ensure accurate program findings for Sliding Fee Scale assignment.
• Allocate appropriate time to each call to support patient completion and appointment retention while maintaining workflow.
• Make outbound calls as needed for registration, case follow-up, or scheduling.
• Accurately identify programs for which patients may be eligible.
• Collaborate with front office staff to ensure adherence to program registration policies and maintain clear, effective communication supporting efficient patient intake and workflow.
• Complete registration documentation in a timely, accurate, and professional manner.
• Use Medicaider, electronic health records, insurance verification tools, and other systems to maintain complete and accurate patient documentation.
• Complete case documentation electronically and maintain a paperless workflow.
• Maintain appropriate electronic flags for timely patient follow-up.
• Ensure documentation supports care coordination and program continuity.
• Perform other duties as assigned.
• Travel to other LSCC facilities as needed.

Benefits

• Competitive salary.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• LSCC-paid life insurance.
• LSCC-paid short-term and long-term disability insurance.
• Paid time off.
• 403b employee retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED