Program Administrator (Patient Experience) - Hybrid

Cedars-Sinai•CA, CA

9h•$77,000 - $108,000•Hybrid

About The Position

The Patient Experience Program at Cedars-Sinai aims to create ease for patients, inspired by the organization's founding credo, “To be a blessing.” This role is central to a strong culture where patient experience is a core function. Cedars-Sinai values its employees, offering an outstanding benefit package and competitive salaries, and prides itself on hiring committed staff that reflects the diverse community served. The organization fosters an inclusive environment that drives innovation and high standards of patient care.

Requirements

Must currently live in Los Angeles area or willing to relocate to LA area for onsite requirements.

Responsibilities

Proposes, develops, coordinates, and organizes resources to meet program objectives.
Partners and collaborates with leadership and key stakeholders on the program's proposed scope and/or process changes. Responsible for developing or recommending process, improvement measures, coordinating program activities and timelines, and determining if resources meet program objectives and needs.
Supports training needs and implements applicable education, training, on-boarding and/or mentorship pertaining to the program. May include precepting pertaining to the program.
Researches, gathers, and summarizes data from various sources to evaluate program performance and/or program operations. Makes recommendations to management based on findings. May provide information to program participants, stakeholders, and/or cross functional teams.
Identifies growth opportunities and efficiencies impacting the program and/or department's success. Proposes and/or creates plans to achieve program objectives.
Maintains data system integrity and ensures quality assurance measures are followed based on departmental and/or program standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.
Monitors program to ensure appropriate governance and program compliance with internal policies and procedures as well as with local, state and federal laws; accreditation, professional and regulatory agency standards and licensure requirements as appropriate. Assists and coordinates with monitoring, communicating process or compliance changes, and implementing plans to update processes. May assist with, or take corrective actions, as needed.
Supports management with planning, monitoring and managing the program's fiscal budgets and financials. Resolves or escalates issues as needed.
Identifies program participants and stakeholders and leads cross-functional teams in the program's administration, maintenance or expansion.
Interfaces with internal/external stakeholders to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance. Serves as the primary contact and resource for the program operations and administrative activities.
Contributes to the program's communication documents including reports, policies and procedures, and other program materials.
May plan, lead, and/or assign program-related work to others.