Program Administrator
About The Position
As a Program Administrator, you’ll play a key role in supporting the delivery of programming across NorQuest’s Academic Portfolio. Reporting to a Program Coordinator, you’ll provide exceptional student services and administrative oversight, ensuring smooth operations and a welcoming experience for students, faculty, and staff. You’ll work closely with Academic Program Managers, Program Chairs, and faculty members—often independently—to proactively manage administrative tasks and contribute to the success of our programs. Your professionalism and responsiveness will enhance NorQuest’s brand and help create a positive, student-centered environment.
Requirements
- Minimum qualification of an applicable diploma and 3+ years in related experience in a post-secondary institution.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook); experience with MS Teams, SharePoint, CoPilot and Power Platform is an asset.
- Strong organizational, communication, and interpersonal skills with a keen attention to detail.
- Familiarity with PeopleSoft and a demonstrated ability to manage data and administrative systems effectively.
Nice To Haves
- Advanced skills in MS Office.
- Experience in being an early adopter of new technology.
- Strong understanding of administrative processes and systems.
- Solid format and editing skills.
- Demonstrated excellence in both oral and written communication and presentation skills to retain relationships with external and internal stakeholders.
- Outstanding organizational and planning abilities.
- Ability to prioritize tasks and meet deadlines.
- Exceptional professionalism, attention to detail, and technology skills.
Responsibilities
- Provide timely and accurate responses to student and departmental inquiries via email, phone, and messaging platforms.
- Support program delivery by coordinating timetables, setting up Moodle shells, and managing logistics for internal and external events.
- Maintain and update program and service information, ensuring accuracy across platforms and print materials.
- Collaborate with faculty and staff to resolve issues, escalate concerns appropriately, and ensure smooth program operations.
- Manage administrative processes, including onboarding, records management, and supply ordering.
- Maintain data accuracy in PeopleSoft Student and support scheduling, attendance, and gradebook functions.
- Assist with instructor assignments, grade submissions, and course evaluations.
- Identify and implement process improvements to enhance administrative efficiency and student success.
Benefits
- Pension and benefit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
