Program Administrator

New Jersey Clean Energy Jobs Program•New Brunswick, NJ

1d•Hybrid

About The Position

As a Subject Matter Expert (SME) in all aspects of the referenced program, the Program Administrator (PA) will oversee and manage program pipeline and inquiries and will serve as main POC/liaison between the public, local program management, planning, internal project teams and the client. The PA is responsible for program tracking towards goal, weekly/monthly/annual reporting of program production, collecting, writing, and updating program documentation, and advising on proper utilization of both internal and external program resources. The PA will assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals/objectives. The PA ensures projects in the pipeline are thoroughly analyzed and conducts quality assurance reviews of projects. Must possess a can-do attitude and be willing to wear multiple hats. TRC is committed to promoting diversity and equity within the clean energy sector. Different backgrounds and perspectives are essential to the utility of the future, and we are committed to actively developing opportunities for candidates of color and from under-represented groups in the field of energy project management. We strongly encourage candidates from diverse and under-represented backgrounds to apply to this position.

Requirements

Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience. Considered an emerging authority and SME in related discipline
Eligibility to work in the United States.
Residency within the State of New Jersey, preferably from regions identified by the state of New Jersey as Overburdened Communities ( https://dep.nj.gov/ej/communities/ )
Ability to attend site visits throughout the State of New Jersey.
Valid driver’s license.
Strong computer and record-keeping skills: proficiency in MS Office and use of Customer Relationship Management (CRM).
Ability to work with culturally diverse customers and contractors effectively and respectfully.
Excellent oral and written communications skills.
Critical thinking, analytical, and problem-solving skills.
Team-oriented, hands-on, adaptive, and client-focused.
Excellent time management and organizational skills.

Nice To Haves

Experience in energy and/or utility industry
LEED or CEM credentials

Responsibilities

Coordinate with internal and external stakeholders to ensure program meets monthly targets.
Client interface and satisfaction; including regular meeting cadence and communication.
Validate projects have met program requirements and conduct QA review of projects.
Update all manuals, guidelines, FAQs, internal and external documents.
Coordinate with client to ensure program documents are up to date.
Manage document review/approval process with client.
Review and analyze pipeline data/reporting.
Track, investigate and resolve customer and Trade Ally escalations.
In depth understanding of all aspects of project processing and savings methodologies.
Cross team and management collaboration to ensure best practices.
Provide feedback and manage continuous improvement initiatives.
Demonstrated team player comfortable working in a fast paced and dynamic environment.
Understanding of pipeline management and resource allocation.
Demonstrated success in developing and maintaining customer, client, and vendor relationships with high level of satisfaction.
Professional presence with desire to improve processes and exceed program savings goals.
Experience providing a quality assurance review of projects.
Understand all aspects of PSE&G New Jersey programs, including but not limited to Outreach initiatives, participation guidelines, approved measures and incentive levels.
Regularly contribute to the development of new concepts, techniques, and standards.
Develop solutions to complex problems which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives.
Learn, understand, and apply energy efficiency principles and mathematical models.
Provide timely client support with commitment to customer satisfaction.
Familiarity with a wide range of technical, customer, and competitive regulatory, political, and environmental issues inherent in the delivery of energy efficiency programs.
Apply appropriate principles, theories, and concepts to complete assignments within timeframe required.
Participate in and deliver internal and external trainings.
Participate in and attend Outreach events and conferences.
Develop necessary program management tools for monitoring project progress/performance for proactive intervention and issue resolution.
Ability to present program details to different audiences for the purposes of recruitment, training, and communicating participation requirements.
Utilize appropriate version control and approval process to update program guides and supporting material.
Serve as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.

Benefits

TRC will provide the required computer equipment to perform their work.
TRC will not provide printers.
Equipment supplied by TRC is to be used for business purposes and will be maintained by TRC.
An inventory of all TRC IT equipment received by each candidate will be provided and candidates receiving IT equipment agree to take appropriate action to protect the items from damage or theft.
Upon termination of assignment, all Company IT equipment will be returned to the TRC.
Consistent with TRC’s expectations on information security, candidates must adhere to all Company policies for acceptable use and protection of Company equipment, systems, networks, and information.
Candidates are responsible for securing computing equipment, protecting logged-in computers from accidental or intentional misuse, and using extra care when handling Company and customer proprietary and confidential information, in both digital and paper forms.
All measures should be taken to ensure that the Company is not unreasonably exposed to cybersecurity threats or loss of information.
Candidates are prohibited from using publicly accessible wi-fi when working on TRC computer equipment.
USB devices will be blocked on all TRC computer equipment.
Candidate will be responsible for securing an adequate internet connection (speed, security, and bandwidth) and phone service to effectively perform the essential duties of the job.
Phone service can be cell service.
Internet and phone service are at the candidate’s expense.
Candidates will be responsible for maintaining their home offices so that they can accomplish their work in an efficient, safe, and expeditious manner.
TRC will not be responsible for costs associated with the setup of the candidate's home office to include remodeling, furniture such as desks, chairs or file cabinets, and lighting or repairs or modifications to the home office space.
TRC accepts no responsibility for damage or repairs to candidate-owned equipment.