Program Administrator - Central Office - Decatur, GA (ADM)

Georgia Department of Revenue•Decatur, IL

7d•$69,134 - $76,842•Onsite

About The Position

The Program Administrator works under the supervision of the Chief of Programs and Case Management to ensure that program and case management services in assigned facilities are adequate, appropriate, and accessible. The role provides support and oversight to facility program staff and helps ensure service quality, accessibility, documentation, and compliance with departmental policies and standards. The position is part of the Office of Behavioral Health’s statewide services coordination team. It supports statewide planning, policy development, quality assurance, training, staffing, and facility-level service delivery. The Program Administrator regularly visits assigned facilities, reviews service records and documentation, monitors corrective actions and compliance, and provides reports and guidance to facility and regional leadership.

Requirements

Bachelor’s degree in a related area from an accredited college or university and two years of job-related supervisory experience in a human service delivery program; or related certification and one year of such supervisory experience; or two years of experience at the lower-level Social Svcs Prgm Mgr Spv (SSP023) or an equivalent position.
Job-related supervisory experience in a human service delivery program is required under the applicable education or experience pathway.

Nice To Haves

Master’s degree from an accredited college or university in a related field and one year of supervisory experience in a programs or behavioral health services environment, or a doctorate in a related field.
Georgia licensure or eligibility for licensure in a mental health field.
Behavioral health and/or programs and case management treatment experience in a juvenile correction facility or adolescent residential treatment setting.
Demonstrated experience using the Structured Assessment of Violence Risk in Youth (SAVRY) in juvenile justice or behavioral health settings and ability to integrate SAVRY findings with evidence-based interventions such as DBT, ART, or substance use programming to address identified criminogenic needs.

Responsibilities

Serve on the Office of Behavioral Health’s statewide services coordination team and participate in statewide planning for program and case management services as requested.
Monitor programs and case management services in assigned facilities and assist with policy development and implementation.
Participate in quality assurance activities, including review of peer reviews, statistics, corrective actions, chart audits, and facility-wide reviews; ensure assigned corrective action tasks are completed on time.
Attend monthly Administrator planning meetings and complete assigned tasks within stated timelines.
Provide training and oversight on programming services modules in the Juvenile Tracking System (JTS); use JTS modules and reports to monitor documentation and quality assurance compliance.
Work with facility staff and facility and regional administrators to develop and manage programs and case management services; meet regularly to review service-delivery issues.
Review policies with Office of Behavioral Health staff and facility administration; provide written summaries of facility issues and strengths; consult with facility administration on program and case management concerns.
Assist with recruitment, interviewing, staff orientation, and consistent staffing; maintain the monthly Office of Behavioral Health staffing report.
Provide case management policy training to facility or community staff as requested.
Participate in quarterly facility quality assurance meetings and assist with performance appraisals by maintaining records related to health-record audits and staff performance.
Oversee program and case management delivery in assigned facilities; help staff organize services to meet youths’ needs and ensure services follow best practices and departmental policy.
Participate regularly in facility multidisciplinary team meetings to support service planning and review.
Oversee compliance with treatment and administrative standards for the SAVRY assessment and service-plan process; complete monthly SAVRY reassessment checklists and, where applicable, service-plan checklists, report findings, provide feedback, and refer staff for coaching or remediation training.
Ensure program documentation is complete, accurate, and recorded using available JTS service modules.
Work with facility staff to monitor youth at risk of custody and housing and develop plans to address their needs; advocate for needed services or resources.
Participate at least quarterly in each facility Health Services Quality Assurance Team and assist with corrective-action development and monitoring.
Monitor compliance with Programs and Case Management Policies; ensure staff understand those policies through review and training.
Visit each assigned facility at least monthly unless other priority sites require support; make additional visits when unresolved issues or problems require them.
Ensure ACA citation-related policies are understood and implemented; document policy concerns and questions for monthly Regional Program Administrator meetings.
Complete monthly chart audits and facility summary reports, provide findings to facility staff, and ensure findings are incorporated into corrective action plans.
Complete a comprehensive review of each assigned facility at least once per calendar year, covering policies and service delivery; review findings with the quality assurance team and seek support for corrective action as needed.