UWHS Program Administrator

University of Washington•Seattle, WA

8d•Onsite

About The Position

UW Continuum College has an outstanding opportunity for a Program Administrator to join their International & Academic Programs team. The UW in the High School Program Administrator is a specialized role with primary responsibility for day-to-day operations of the UW in the High School (UWHS) program. The Program Administrator is a key member of the UWHS team, and collaborates with the UWHS Director and Senior Program Manager, other units within Continuum College (e.g. marketing, finance, registration), and UW faculty from a wide range of departments to oversee and refine administrative policies and procedures that are central to the success of the program.

Requirements

Bachelor’s Degree AND at least two years of increasingly responsible administrative experience within higher education, K-12 education, nonprofit organization, or education agency.
Demonstrated effectiveness in managing multiple priorities and programs within a complex and fast-paced organization
Strong working knowledge of the Microsoft Office Suite and intermediate proficiency in the use of database systems
Ability to learn technology systems to enter, review, and analyze data
Excellent oral, written, and interpersonal communication skills
Demonstrated effectiveness both as a self-starter and as a team member

Responsibilities

Demonstrate a deep understanding of the program structure and components, audience, stakeholders, and objectives.
Act as day-to-day decision-maker in resolving situations related to smooth program operations.
Take ownership of, and advise stakeholders on, detailed operational program processes and policies, and master unique tools and systems used to support the program.
Maintain clear and thorough documentation of customized program policies and operational procedures.
Plan and present information at program events, such as teacher training and orientation.
Participate in the development and maintenance of web tools to support program constituents.
May hire, train, and supervise a part-time student assistant.
Provide exceptional customer service, leaving a positive impression of the University, Continuum College, and UWHS program brands.
Write, edit, and review content for accurate and engaging websites, marketing materials, and resources for students and teachers.
Establish and maintain strong communication channels as a primary point-of-contact for program stakeholders: Campus partners – UW faculty, departmental administrators, central support units; Community partners – high school teachers and administrators; Program participants – high school students and former UWHS students; General public – prospective participant inquiries.
Lead efforts to update and improve the program’s operational processes and procedures.
Identify and contribute to the development and implementation of new policies, communication tools, and systems to improve quality, expand access, or provide clarity for program stakeholders.
Participate in strategic planning/special initiatives, and train new staff on program policies and procedures as needed.