Program Administrator II- Adult Outpatient and Youth & Adult Services

Frontier Behavioral Health•Spokane, WA

7d•$91,491 - $111,463•Hybrid

About The Position

Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of service in Spokane, dedicated to understanding and meeting the diverse needs of its clients and the community. FBH offers evidence-based treatment programs for adults, youth, and seniors facing various behavioral health challenges. As a Trauma-Informed Care Organization, FBH is committed to the belief that clients can lead fulfilling lives and considers it a privilege to support them on their recovery journey. FBH values its employees and recognizes the significant contribution of each individual to its mission. The organization provides a wide range of behavioral health services, including outpatient, inpatient, community outreach, and crisis services, in collaboration with schools and law enforcement. These services are culturally appropriate, trauma-informed, and evidence-based, addressing the diverse needs of the population served. The Program Administrator II, in partnership with the Program Director, is responsible for the overall design, development, direction, coordination, and evaluation of assigned departments. This includes implementing policies, guidelines, practices, and staff training plans for Adult Outpatient Services (Mary Higgins and Boone Locations) and Youth & Adult Services (Lidgerwood Location). Adult Outpatient services aim to improve or reduce symptoms and resolve situational disturbances for clients in relational, occupational, or vocational areas. These services are provided by Mental Health Professionals with specialized training and are a voluntary, collaborative partnership with the client, potentially including family or others at the client's request. Services are tailored to the client's age, strengths, and cultural framework. Youth & Adult Services provides a range of mental health and behavioral interventions for children, adolescents, and their families, which can be short-term or long-term. Services may include individual counseling, assessment, referral, anger management, coping skills development, social skills training, family counseling, crisis intervention, case management, group counseling, and parent support. The Program Administrator will also provide ongoing clinical and administrative supervision, leadership, and support to staff within assigned departments, including task assignment, delegation, follow-up, and ensuring contract requirements and goals are met. They will address complaints, investigate concerns, resolve problems, and be involved in interviewing, hiring, training, performance appraisal, recognition, coaching, and corrective action.

Requirements

Master’s degree in the behavioral health sciences
Five years of experience post master’s degree providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional problems, mental illness and/or co-occurring alcohol and substance use disorders
Experience with crisis intervention, including risk assessments
Two years of experience supervising employees
Must have an unrestricted and valid driver’s license
Must be able to pass a motor vehicle screening and driving test
Must have active car insurance
Willingness to use personal vehicle in the course of work
Computer literate with experience in Microsoft operating systems

Nice To Haves

Experience in program development
Experience with electronic health records and reporting

Responsibilities

Participate in program planning and provide oversight of assigned program.
Gather, review, analyze, and submit data requests to the Director.
Assist with program development, redesign, and compliance.
Identify opportunities for program and process improvement and collaborate with the program director to implement changes.
Provide and role model effective leadership that engages, motivates, and supports assigned staff.
Provide supervision to assigned staff to promote and develop clinical and leadership skills.
Address employee performance concerns in a timely manner, utilizing HR support as needed.
Provide case consultation and case review.
Oversee the implementation and adherence to organization-wide and department-specific FBH policies, monitoring for compliance and addressing non-compliance.
Ensure supervisors provide and document ongoing staff support/recognition, supervision, teaching, and training.
Ensure supervisors engage with staff in a manner that builds clinical knowledge and skills, enhances team cohesiveness, and elevates staff morale.
Stay up-to-date with all contractual and regulatory requirements affecting assigned program areas, monitoring achievement of objectives and metrics, and proactively addressing shortcomings.
Effectively disseminate information as appropriate.
Effectively manage change using a positive approach.
Assist staff in utilizing productive conflict resolution techniques.
Monitor staff performance to ensure expectations, productivity requirements, compliance with training, documentation, and timekeeping are met.
Complete employee performance reviews in a timely manner.
Provide community and regional consultation, training, and education as directed.
Participate in peer review, staffing, administrative meetings, and in-service training as directed.
Escalate barriers, high-risk situations, and unresolved concerns to the Director or appropriate individual as needed.
Travel to see clients in the community and travel between work sites using FBH-owned vehicles and/or personal vehicles.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment
9 Paid Federal Holidays
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time
Compressed Workweek option for some positions (up to additional 26 days off per year)
Medical, Dental and Vision
Retirement – 403b plan including standard 3% employer contribution plus an additional 3% employer match
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire
Signing Bonus
No-cost licensure supervision for those pursuing clinical licensure
Federal and State Loan Forgiveness Program for qualifying Programs
Reimbursement of License/Certification application fee that is required for the position
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane