Program Administrator II- Adult Outpatient and Youth & Adult Services

Frontier Behavioral Health•Spokane, WA

5d•Hybrid

About The Position

Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of experience in Spokane, dedicated to understanding and meeting the diverse needs of its clients and the community. FBH offers evidence-based treatment to adults, youth, and seniors facing various behavioral health challenges. As a Trauma-Informed Care Organization, FBH is committed to the belief that clients can lead fulfilling lives and considers it an honor to support them on their recovery journey. FBH values its employees and recognizes the significant contribution of each individual to its mission. The organization's behavioral health services positively impact the lives of those served and contribute to the overall health, safety, and quality of life in Spokane County. FBH provides a wide range of services, including outpatient, inpatient, community outreach, crisis services, and partnerships with schools and law enforcement. Their services are evidence-based, culturally appropriate, trauma-informed, and designed to address the diverse needs of their clients.

Requirements

Master’s degree in the behavioral health sciences
Washington State Department of Health licensure in the state of Washington.
Five years of experience post master’s degree providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional problems, mental illness and/or co-occurring alcohol and substance use disorders
Experience with crisis intervention, including risk assessments
Two years of experience supervising employees.
Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work.
Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status.
Must be computer literate with experience in Microsoft operating systems.
Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision.
Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community.
Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
A broad range of experience and/or knowledge of issues and service delivery approaches related to providing clinical services, including evidence-based and promising practices and progressive approaches, to children and their families, and adults in a community mental health setting and clinical program development for these populations.
Knowledge base should include an understanding of integrative managed behavioral health care systems and service management.
May be required to lift 10 - 20 pounds.

Nice To Haves

Experience in program development.
Experience with electronic health records and reporting preferred.
Experience and/or knowledge of issues and service delivery approaches related to providing clinical services, including evidence-based and promising practices and progressive approaches, to children and their families, and adults in a community mental health setting and clinical program development for these populations.

Responsibilities

In partnership with the program Director, responsible for the overall design, development, direction, coordination, and evaluation of assigned departments, including implementing policies, guidelines, practices, and staff training plans for Adult Outpatient Services and Youth & Adult Services.
Provide on-going clinical and administrative supervision, leadership, and support to staff within assigned departments.
Assign tasks/delegate responsibilities and conduct follow-up to ensure deadlines are met, contract requirements and goals are achieved, and quality work is completed.
Address complaints, investigate concerns and resolve problems.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed.
Participate in program planning and provide oversight of assigned program.
Gathering, reviewing, analyzing, and submitting data requests to Director, and assisting with program development, redesign, and compliance.
Continually seek areas of opportunity for program and process improvement and work in collaboration with program director to implement positive change.
Provide and role model effective leadership that engages, motivates, and supports assigned staff.
Provide supervision to assigned staff in a manner that promotes and develops clinical and leadership skill development.
Address employee performance concerns in a timely manner, utilizing HR support as needed.
Provide case consultation and case review.
Oversee implementation and adherence to organization-wide and department-specific FBH policies, monitoring for compliance and addressing non-compliance as needed.
Ensure supervisors provide and document on-going staff support/recognition, supervision, teaching and training and that supervisors engage with staff in a manner that builds staff clinical knowledge and skills, enhances team cohesiveness, and elevates staff morale.
Remain up to date with all contractual and regulatory requirements affecting assigned program areas, closely monitoring achievement of required objectives and metrics (as applicable) and proactively addressing shortcomings as needed.
Effectively disseminate information as appropriate.
Effectively manage change, utilizing a positive approach.
Assist staff to utilize productive conflict resolution techniques in handling conflict.
Monitor staff performance to ensure staff meet performance expectations, productivity requirements, compliance with required training, documentation and timekeeping.
Complete employee performance reviews in a timely manner.
Provide community and regional consultation, training and education as directed.
Participate in peer review, staffing, and administrative meetings and in-service training as directed.
Escalate barriers, high risk situations, unresolved concerns, etc. to Director or appropriate individual as needed.
Requires travel to see clients in the community and travel between work sites either via FBH owned Vehicles and/or personal vehicle.
Other duties as assigned.

Benefits

Up to 26 days of PTO in the first year of employment
9 Paid Federal Holidays
Extended Sick Leave
Paid Sick and Safe Time
Compressed Workweek option (for some positions) resulting in up to additional 26 days off per year
Medical, Dental and Vision insurance
403b retirement plan with standard 3% employer contribution plus an additional 3% employer match
Flexible Spending Accounts
Company paid Life Insurance coverage (starts the first of the month following 6 months from date of hire)
Signing Bonus
No-cost licensure supervision for those pursuing clinical licensure
Federal and State Loan Forgiveness Program for qualifying Programs
Reimbursement of License/Certification application fee that is required for the position
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane