Program Admin Sr. (SSO – Location: Irvine, CA)

Parker Hannifin • Irvine, CA

5d • Onsite

About The Position

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. Services & Support Operations Division The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed. Program Admin Sr. (SSO – Location: Irvine, CA) Position Summary Conduct analysis of diverse and complex customer experience and order management processes and metrics. Make process improvement suggestions, drive implementation of the improvements and document new processes. Lead program administer for the Spares and Customer Experience team ensuring fulfillment of team obligations, performance goals, and KPIs SCOPE/SUPERVISION AND INTERACTION: ____ Has Direct Reports __X__ Does Not Have Direct Reports

Requirements

• Bachelor’s degree (BA/BS) in Business Administration, Business Intelligence, Computer Science, or Engineering related field which has provided both theoretical and practical knowledge in the field.
• Demonstrated ability to perform the essential functions of the job typically acquired through 6+ years of increasingly responsible related program administration experience.
• Experience in data extraction and analytics, data quality, and database relational structures.
• Outstanding analytical and problem-solving skills.
• Self-starter able to independently complete tasks accurately and quickly.
• Proficient SQL skills for BI report query design.
• Proficient data transformation skills, Alteryx knowledge preferred.
• Ability to effectively assess and implement continuous improvement principles and techniques to program and related areas.
• Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs.
• Ability to solve a wide range of difficult problems in imaginative and practical and evaluate alternative solutions that may require coordination across multiple teams; establish goals and objectives to complete projects.
• Ability to read, analyze, and interpret policies and recommend changes to procedures.
• Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community; define problems.
• Ability to collect data, establish facts, and draw valid conclusions.
• Ability to effectively communicate and present information to team members, team leaders, vendors, customers, and top management.
• Proficient with standard business applications software (e.g., database, spreadsheets, etc.)
• Ability to establish program plans and report status utilizing program management software.
• Ability to effectively demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.
• Must be a US Citizen.

Nice To Haves

• Alteryx knowledge preferred.

Responsibilities

• Take complex data sets analyzing complex processes and turning them into actionable insights.
• Create processes and procedures documents for the customer experience team.
• Lead multifunctional teams in RCCA and improvement initiatives.
• Create and monitors performance KPIs against plans to ensure that objectives are met.
• Collect, analyze and summarize information and trends.
• Coordinate cross-functional development of project plans.
• Interface with internal suppliers and customers and perform extensive investigation as required to fulfill project obligations.
• Deliver and maintain end-to-end automated solutions: business document-> transformation + enhancement (Alteryx) -> SQL table-> Dashboard (Power BI)
• Assist in the role out of SalesForce enhancements across global team.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and/or participating in professional associations.

Benefits

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior