Creator Program Manager - Warcraft | Irvine, CA

Blizzard Entertainment • Irvine, CA

2d • $74,020 - $136,944 • Onsite

About The Position

Blizzard has been a leader in entertainment for over 30 years, with millions of passionate fans globally. As our franchises expand into more realms, so too must our social reach, engagement, and conversation. We are seeking a candidate who will lead the release and growth of beloved Blizzard Titles: World of Warcraft®, Overwatch®, Diablo®, and other unannounced titles, that will captivate players globally.

As a Creator Program Manager, Warcraft at Blizzard, you will be the main point of contact for creators and own the Creator Program for our World of Warcraft franchise. In this role, you will report to the Senior Director, Social & Content Marketing and serve as a key member of our Influencer and Creator team, supporting community creators including YouTubers, streamers, fansites, cosplayers, podcasters, and more. You will run the day-to-day operations of the program, from developing new processes to executing seasonal strategies, while working closely with global and regional communications, marketing, publishing, and public relations teams. As an internally recognized specialist in the creator space, you will champion significant programs and initiatives and bring new methods and process improvements to how we work with creators. Your focus will be finding and creating mutually beneficial opportunities and programs for Blizzard and our creators.

Requirements

• 8+ years of professional experience in influencer marketing, community management, gaming partnerships, PR, or a related field
• Proven experience building and managing a creator and/or influencer program, with a track record of championing significant initiatives
• Deep understanding of World of Warcraft, gaming creators, gaming communities, and the gaming or entertainment industries
• Empathy for creators and a strong sense of what it takes to make great, stop-scrolling content
• Excellent communication and interpersonal skills, with a strong drive for collaboration
• Ability to work across teams and disciplines to complement and support each other's plans and objectives
• Highly organized and detail-oriented, with excellent time management and the ability to reprioritize tasks and decisions under regularly shifting requirements and deadlines
• Ability to fully own projects end to end and work independently, setting priorities based on general direction from management
• Advanced ability to analyze complex situations and data, including creator performance and community sentiment, and apply independent judgment to resolve issues in creative and effective ways

Nice To Haves

• Passion for gaming and familiarity with World of Warcraft
• Community management experience

Responsibilities

• Develop, execute, and manage World of Warcraft's global Creator Program as the team's internally recognized creator expert
• Identify, build, and manage meaningful relationships with core creators in the World of Warcraft community
• Serve as a key point of contact for assigned World of Warcraft creators
• Support the growth and development of the program and its creators by identifying needs and defining the metrics and evaluation criteria used to track performance and adjust creator program strategy
• Develop new methods, tools, and process improvements that make the Creator Program more effective and scalable
• Champion a strong Creator Program culture by cultivating trust and belonging, reinforcing community standards, and creating an environment where creators feel respected, supported, and invested in each other's success
• Provide a leadership role for the work group through advanced creator expertise, including guiding teammates and regional partners on creator best practices
• Proactively identify potential risks and issues with creators or programs and bring recommended solutions to leadership
• Develop and execute creator strategies that support seasonal go-to-market (GTM) marketing campaigns
• Partner with regional teams to support and scale community creator initiatives across global markets
• Build strong networks and collaborate with internal teams across PR, Community, Brand, Social, Product Marketing, and more to deliver effective global campaigns
• Maintain a current understanding of new and ongoing trends across global gaming creator ecosystems and within the global World of Warcraft community
• Contribute to discussions on overall brand positioning, strategic planning, communications pillars, content strategy, and marketing opportunities
• Travel domestically and internationally as required (10-20%)

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed