Program Account Coordinator

BELFOR Franchise Group•Birmingham, MI

10d•Onsite

About The Position

The Program Account Coordinator will be assigned to National Insurance Programs or National Client Accounts under our Red Alert or other programs to assist the company field locations in maintaining brand integrity to achieve successful electronic job files per specific client standards and BELFOR requirements. The Program Account Coordinator acts as a liaison between internal team members, account managers, outside agencies, clients, third party administrators and end customers. They will also use database reports and other system technology as part of their daily job responsibilities.

Requirements

Strong computer skills including Microsoft Office and Google Suite
2-3 years of computer program/application experience
High School Diploma/GED
Ability to work and communicate with different levels of employees
Strong follow up skills; ability to organize applicable job timelines and follow up with internal and external contacts as needed
Strong written and oral communication skills; including the ability to present ideas and suggestions clearly and effectively
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
Self-motivated; ability to work both independently to complete tasks and respond to client requests as well as collaborating with others to utilize resources and knowledge in identifying high quality solutions

Responsibilities

Ability to work with functional groups and different level of employees throughout the BELFOR organization.
Become proficient on applications associated with the assigned account. Be able to provide support to BELFOR field personnel on these applications.
Provide coaching to the BELFOR field offices via in person, virtual or phone sessions.
Assist BELFOR field offices on client applications
Assist BELFOR field offices on re-qualification paperwork
Assist with department goals and support
Limited travel: Account conferences, field meetings, client meetings and account trainings if any are applicable.
Provide assistance for the BELFOR field offices on completing electronic communication via the client and BELFOR specific applications
Provide assistance for the BELFOR field offices on maintaining their electronic job files
Working directly with the Estimator or assigned delegate to achieve success of our customer expectations and requirements
Maintain updates on assigned accounts
Comprehensive understanding of customer service, principles and practices
SOP's - details to jobs to include communication and forms that need to be in the system with each job
What are the fees for each account, when are they paid - taken out of payment received or invoice sent to each field office
Work under time constraints to meet specific timelines
Attention to detail and keen sense of safeguarding other people’s property and information
Attend BELFOR sponsored operations and safety training courses as required
Accurate job counts and revenue numbers at the end of every month for each account
Use tasks in our Job Management system to monitor jobs for each account
Run all requested and/or required reports regarding jobs for each account
Other projects and duties as assigned