(Remote) Professional Services Trainer

Harris Computer • Washington, PE

8d • $70,000 - $80,000 • Remote

About The Position

Cayenta, a division of Harris, is seeking a Professional Services Trainer to join our Professional Services team. This role will support customer implementations, software adoption, and user readiness initiatives across utility and local government customers. The ideal candidate is passionate about helping customers successfully adopt new technology, enjoys facilitating training, building relationships, and helping organizations navigate change during software implementations. This is a remote role open to candidates anywhere in Canada and the US. Travel is required as needed, approximately 25-50%, and candidates must hold a current, valid passport and be legally eligible to travel internationally. The role also emphasizes an AI & Innovation Mindset, requiring curiosity and willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI-enabled technologies as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

Requirements

• Experience delivering software or systems training in a customer-facing environment.
• Experience within Professional Services, software implementation, ERP consulting, Customer Success, or SaaS organizations.
• Demonstrated experience facilitating instructor-led classroom, virtual, and webinar-based training.
• Excellent presentation, facilitation, and communication skills.
• Ability to explain technical concepts and business processes in a clear and practical manner.
• Strong customer relationship and stakeholder management skills.
• Ability to adapt delivery style to technical and non-technical audiences.
• Ability to manage multiple customer projects and priorities simultaneously.
• Strong organizational and project coordination skills.
• Proficiency with Microsoft 365 applications including Teams, PowerPoint, Word, Excel, and Outlook.
• Experience using webinar platforms and virtual training technologies.
• Comfortable traveling to customer sites throughout North America to support training delivery and implementation activities.
• Ability and willingness to travel up to 25-50% based on customer and project requirements.
• Must hold a current, valid passport and be legally eligible to travel internationally.
• Demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.
• Comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

Nice To Haves

• Experience supporting enterprise software implementations.
• Experience delivering train-the-trainer programs.
• Familiarity with change management and user adoption practices.
• Experience working with utility, municipal, or public sector customers.
• Experience working with geographically dispersed customers and delivering both onsite and virtual training programs.
• Experience with utility billing, customer information systems, ERP software, municipal software, or local government operations is considered an asset.

Responsibilities

• Deliver engaging instructor-led, virtual, and onsite training sessions for customers implementing Cayenta software solutions.
• Facilitate role-based training programs for end users, administrators, supervisors, and system champions.
• Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations.
• Partner with Project Managers, Consultants, and implementation teams to develop customer training schedules and readiness plans aligned with project timelines.
• Serve as the training lead throughout implementation projects, ensuring customers are prepared for system adoption and go-live activities.
• Support organizational change and user adoption efforts during implementations, upgrades, and major process changes.
• Deliver refresher training and post-go-live learning support as customers transition into production environments.
• Coordinate training logistics, schedules, attendee management, and session communications as part of implementation delivery.
• Gather participant feedback and training metrics to continuously improve the customer learning experience.
• Collaborate with Product Management, Development, Support, and Consulting teams to identify knowledge gaps and customer training opportunities.
• Maintain and update existing training materials, job aids, and user documentation to reflect product enhancements and customer requirements.
• Provide recommendations and best practices to improve training delivery and customer adoption outcomes.
• Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives as required.
• Support customers during critical implementation milestones, including testing, go-live preparation, and post-go-live stabilization activities.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed