Manager, Platform Professional Services (Remote)
About The Position
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. CrowdStrike Platform Professional Services is seeking a manager responsible for leading our AI Detection & Response (AIDR) and Falcon Platform Operational Services teams, which provide long-term support of the CrowdStrike platform and related applications. The Operational Services Manager will have responsibility for building and growing a team focused on delivering implementation services around the CrowdStrike Falcon platform with a primary emphasis on AIDR capabilities, including AI-powered detection, automated response workflows, and adversarial AI use cases within customer environments.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience
- Currently have or can obtain necessary security clearances, per customer requirement
- 7+ years of professional experience in professional services
- 4+ years of experience in technology and/or SOC leadership managing a team of direct reports
- 4+ years of experience in security operations, detection engineering, or incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions (CrowdStrike AIDR, Falcon platform, Splunk, QRadar, ArcSight, LogRhythm, Exabeam, etc.)
- Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, and AI-driven security tooling
- Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking, and data storage
- Familiarity with AI/ML concepts as applied to cybersecurity, including behavioral analytics, anomaly detection, and automated response orchestration
- Experience working with software development projects and field engineering teams
- Experience working with pre-sales teams on technical scoping and requirements building
- A proven leader with the ability to inspire, lead, and mentor a high-performing organization, with the ability to establish strong cross-functional relationships to work collaboratively
- Excellent communication, interpersonal, and collaborative skills
- Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality
- Very knowledgeable on Windows, Mac, and Linux platforms
- Ability to travel up to 10% of the time
Nice To Haves
- Technical experience in Endpoint Security: Falcon platform (preferred), AV/EDR solutions, AI-driven detection and response
- AI/ML in Security: Experience with behavioral analytics, ML model tuning, automated triage, and AI-assisted threat hunting
- Development: PowerShell, Python, Bash, Terraform
- Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
- Compliance: CIS Benchmarks, STIGs, PCI, HIPAA
- Database/SIEM: SIEM, MSSQL, Splunk, LogScale, LogRhythm, Exabeam, Crucible
- Identity: Active Directory, Azure-AD, SSO, MFA
- Cloud: AWS, Azure, GCP, Oracle
Responsibilities
- Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environment
- Provide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platform
- Deliver directly to customers and partners technical implementation, configuration, and troubleshooting assistance with AIDR capabilities and the Falcon platform
- Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use cases
- Work cross-functionally with CrowdStrike product, engineering, and go-to-market teams to ensure successful delivery outcomes
- Manage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performance
- Anticipate customer needs for professional services by leveraging new CrowdStrike AIDR features, Falcon module releases, and emerging AI capabilities
- Work closely and collaboratively with the Operational Services team to develop customer-facing collateral and AIDR-specific playbooks and documentation
- Deliver high-quality services, constantly seeking feedback from customers, partners, and CrowdStrike team members to continuously improve offerings
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- health insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
