Manager, Professional Services
CentralSquare Technologies•,
•Hybrid
About The Position
We are seeking a dynamic and experienced Professional Services Manager to lead and support a high-performing team within the public administration space. This role is critical to ensuring the successful delivery of client projects and the ongoing development of our professional services team, which includes project managers, solution consultants, and other key roles.
Requirements
- Experience in leading and supporting a team of professional services resources.
- Ability to foster a collaborative and accountable team culture.
- Experience in ensuring team members receive appropriate training and development.
- Experience acting as a project sponsor across multiple engagements.
- Ability to drive project momentum and ensure alignment with scope, budget, and timelines.
- Ability to proactively identify and resolve project risks and issues.
- Experience holding team members accountable for key performance indicators including utilization, revenue targets, and customer satisfaction.
- Ability to monitor and report on team performance and project outcomes.
- Experience contributing to organizational change initiatives and process improvements.
- Ability to collaborate with cross-functional teams to align service delivery with business objectives.
Responsibilities
- Lead, mentor, and support a team of professional services resources.
- Foster a collaborative and accountable team culture.
- Ensure team members receive appropriate training and development to support business growth and evolution.
- Act as a project sponsor across multiple engagements.
- Drive project momentum and ensure alignment with scope, budget, and timelines.
- Proactively identify and resolve project risks and issues.
- Hold team members accountable for key performance indicators including utilization, revenue targets, and customer satisfaction.
- Monitor and report on team performance and project outcomes.
- Contribute to organizational change initiatives and process improvements.
- Collaborate with cross-functional teams to align service delivery with business objectives.
Benefits
- tuition reimbursement
- parental leave
- paid volunteer hours
- unlimited PTO
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
