Professional Services Technical Installer

NCR Atleos•FLORIDA, VIRTUAL, FL

3d•Remote

About The Position

Professional Services Technical Installer Location: virtual Travel: 90% travel About NCR Atleos Telecom and Technology – Optical Practice NCR Atleos is a global leader in enterprise network services, delivering comprehensive solutions that support the deployment, management, and optimization of modern, cloud-native, and virtualized networks. Operating in over 160 countries, the Telecom and Technology (T&T) division is recognized for its high first-visit resolution rate and multi-vendor expertise. The Optical Practice within the T&T division focuses on high-performance optical networking solutions, supporting OEM clients with the design, installation, and maintenance of ISP infrastructure. Working with each OEM in the DWDM long haul and Metro network we install and upgrade transport telecom equipment with integrity and quality. Work is performed in Central offices and Huts throughout the US with a presence around the world. Geared toward Telecom, the position does not entail services to the house or business such as IT/AV, PBX, CCTV, VoIP or ATM. This position requires a good attitude and aptitude and offers potential for growth in the industry.

Requirements

Must have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier’s training process and demonstrated to the TC representative upon request, proficiency in the system (Familiar with Telcordia).
In addition, must have obtained Telcordia Skill level 1, 2, and 3.
Familiarity with TELCORDIA GR-1275 standard
Experience with DWDM Long Haul equipment
Familiarity with -48V POWER
Familiarity with Infinera (Nokia) equipment
Familiarity with fibers and fiber scoping
Ability to perform work operations or job activities without supervision.
Ability to adhere to and show company policies and procedures
Ability to demonstrate good analytical and problem-solving skills and communicate results in a professional and structured manner.
Ability to work in a 10ft environment.
Ability to work in tight spaces and aisles under 3ft wide.
Ability to use a Personal Computer and various software applications (including but not limited to Outlook and Microsoft Office (Word, Excel, etc.)
Physically lift a minimum of 25 pounds (12 kilos)
Conduct work assignments, communicate, dress and assist customer in a professional manner.
Shall have the ability to train lower skill levels, give proper feedback and have performed items in lower skill level requirements.
Ability to identify proper installation in accordance with manufacturer technical manuals and customer best practices.
Must be able to evaluate other technicians’ performance: Skill level evaluations (Installation skill levels)
Provide shadowing and hands on training

Responsibilities

Daily reporting (project number, site, hours on-site, hours travel, etc.)
Weekly and on time expense submission.
Project specific reporting in customer databases or Excel (self-audits, weekly updates, milestone reporting, etc.).
Escalates project issues and risks by interfacing with project personnel to include customers, and suppliers
Monitor implementation in accordance with time, cost, and quality/standards
Assist upon request Engineering Dispatch Service.
Maintain access status, updating and increasing as needed
Maintain training records, updating and increase as needed
Maintain deployment tools and software (including certifications and calibrations)
Lead and supervise work onsite
Understand and use established safety practices
Understand quality requirements and can implement quality control processes based on OEM technical practices and end customer Best Practices.
Perform power verification and preliminary hardware testing by use of proper testing tools.
Addition or removal of common systems equipment hardware.
Addition or removal of wiring and connections (on non-working equipment only).
Commissioning and testing of OEM equipment to the photonic layer.
Read and stay current on installation documentation.
Can perform inventory from Bill of Material (BOM)
Read and interpret engineering specs, prints, and drawings.
Understand the Scope of Work (SOW) and write comprehensive Job Change
Demonstrate proper use of telecom and fiber transport tools.
Perform all physical and mechanical installation activities.
Maintain on-site job records and administration tracking.
Perform power and grounding installations on equipment within a power bay or fuse and alarm panel.
Understanding of -48V power principles and terminations.
Ability to work safely around enclosed power bays with live equipment
Understands power cable types
Lead verification/continuity testing.
Can point out power cable size issues for voltage drop and length.
Perform power verification and power-up of OEM equipment.
Manage logistics and execute physical installation of hardware on one or multiple sites.
Perform preliminary hardware testing in an out of service environment.
Can perform C&P as a standalone up to the Photonic layer.
Can perform troubleshooting with use of test sets i.e. BER, OTDR etc.
Lead site teams (Site Team Leader assignment) managing others to ensure proper installation.
Verify completion of service delivery
Redlines Job Cost Overages Quality