Professional Services Specialist

ITS Inc• Remote, US,

15h•$65,000 - $80,000•Remote

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position. SHAZAM is looking for a Professional Services Specialist to join our team. In this role, you will partner directly with financial institutions to ensure successful system upgrades and implementations of SHAZAM KinetiCore ancillary systems, while building strong customer relationships and delivering exceptional service. This position is ideal for someone with a solid background in banking operations who is ready to leverage their expertise in a client-facing, project-oriented environment.

Requirements

Strong understanding of bank operations and knowledge of core banking systems required.
Excellent communication, problem solving, and customer service skills.
High attention to detail and accuracy.
Must be highly motivated and fully engaged with a commitment to high standards/zero defect mindset.
Proficient in MS Office applications, specifically Word, Excel, and PowerPoint.

Nice To Haves

Experience with SHAZAM KinetiCore or DocuCommand highly preferred.
Demonstrated IBM iSeries OS knowledge a plus.
Experience with use of a customer ticket tracking system preferred.

Responsibilities

Manage application upgrades and implementations of SHAZAM KinetiCore ancillary products.
Work directly with financial institutions to map business processes and configure delegated applications.
Create and set up products associated with assigned applications and services.
Collaborate with customers throughout the upgrade and implementation process to identify, troubleshoot, and resolve issues.
Verify data integrity, workflows, procedures, and processes within assigned areas of responsibility.
Apply knowledge of banking operations, including back-office operations, teller functions. new account opening processes, lending operations, general ledger processes, and community bank workflows.
Coordinate with ancillary banking product providers including online banking, interactive Voice Response (IVR), ATM services, and item processing systems.
Document product issues and partner with development and support teams to facilitate resolution.
Provide training and knowledge transfer to customers and assist in training fellow team members.
Respond to support requests and assist internal and external customers in resolving operational and system-related issues.
Travel to customer locations for implementation and upgrade activities as needed.