Professional Services Solutions, Manager

Medallia • UNAVAILABLE, UNAVAILABLE

2d • Remote

About The Position

As a Professional Services Solutions Manager in Medallia’s Professional Services organization, you play an integral role in supporting the sale of Medallia XP products and services. You leverage your deep experience leading software implementations, as well as expert knowledge of Medallia to inspire customer confidence. You help prospects architect best practice solutions that deliver specific customer outcomes while being practical to implement and easy to service.
You are the critical link between the sales process and implementation. You are the confident communicator, analyst, and designer delivering solution designs and services to ensure success for new and existing Medallia customers operationalizing experience management. This is an ideal opportunity for someone with a background in technology services and consulting to take a leading role in transforming the way our clients engage their customers and in driving Medallia’s growth.

Requirements

• Minimum of 4 years of experience, with demonstrated experience in technology services and consulting
• Demonstrated experience with the sales cycle in one or more of the following areas: net new sales, account management, change order management, system demonstrations or solution best practices

Nice To Haves

• Demonstrated experience managing a changing portfolio of implementations
• Track record of consistently meeting objectives and targets
• Experience Management (CX / EX) and Experience Management software packages
• Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications
• Interpersonal skills, including the ability to work with both technical and business team members
• Confident communicator and presenter
• Bachelor’s degree or equivalent experience
• Some travel required, minimum of 20%

Responsibilities

• Partner with the Medallia Sales team on new business opportunities by responding to RFPs and supporting sales meetings
• Run discovery sessions with prospects to identify key customer outcomes and requirements
• Highlight the features and benefits of the Medallia, respond on questions and make recommendations during the sales cycle
• Support development of a Solution Design and associated PS roadmap to deliver
• Scope and estimate cost of Medallia Professional Services using sales tools and estimators
• Support creation of the Statement of Work accurately capturing scope, assumptions and responsibilities
• Collaborate with the Professional Services leads on estimates and proposals to ensure alignment across all teams
• Support the Sales to Services handover process to ensure a smooth transition from the sales cycle to the implementation phase
• Partner with the Sales and Professional Services teams on existing account analysis and strategy to identify expansion opportunities and support sales across the existing account base
• Embrace a culture of ‘One-Team’ across our Sales and Professional Services Team
• Build positive relationships with regional sales and services teams
• Build and nurture relationships with prospects and existing accounts
• Identify new services offerings and improvement opportunities for services offerings and solutions
• Stay up to date with latest Medallia products, product features and services, and XP Best practices
• Deliver team PS sales goals and targets

Benefits

• medical
• dental
• vision
• 401(k)
• short term and long term disability
• life and AD&D insurance
• statutory leaves
• paid parental leave
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree