Manager, Professional Services

Netwrix Corporation

About The Position

At Netwrix, we are passionate about technology and working with our diverse customers to deliver successful outcomes. The Netwrix Professional Services Organization’s mission is to deliver exceptional experiences and valuable business outcomes to our customers and partners. Platform adoption, solution design, and project success are our guiding principles, the results of which are customer retention, increased expansion opportunities, and improved customer advocacy. As a Professional Services Manager at Netwrix, you will manage multiple projects and/or a delivery team with accountability for execution quality, timelines, and customer satisfaction. Oversee resource planning, manage delivery risks, and support pre-sales scoping as needed. Balance people leadership with operational oversight and drive consistency in delivery practices.

Requirements

Bachelor’s degree in Business, Engineering, Information Systems, or related field preferred; equivalent experience in services delivery or technical consulting acceptable.
Experience in Software Professional Services leadership, project management, consulting, or client-facing software implementation.
Working knowledge of project planning, scheduling, and delivery tracking methodologies.
Demonstrated ability to manage timelines, deliverables, and dependencies with limited supervision.
Strong stakeholder communication skills and the ability to build effective working relationships with customers and internal teams.
Experience identifying risks and issues and escalating appropriately to support successful project outcomes.
Ability to work directly with customers, resource managers, and consultants to ensure expectations are managed against contract responsibilities.
Experience with managing projects governed by a statement of work as well as working with professional services back-end administration and reporting.
Strong services-oriented administration background.
Able to take a consultative approach and make sure scope and project boundaries are maintained.
Proficiency with basic project reporting, data tracking, and documentation practices.
Salesforce.com, Mavenlink/Kantata and Office apps - advanced skill level.

Nice To Haves

CompTIA A+, Security+
CISSP
AWS Certified Cloud Practitioner / AZ-900 Microsoft Azure Fundamentals
ITIL Foundation

Responsibilities

Manages delivery across multiple concurrent projects or customer engagements. Anticipates dependencies and delivery risks and implements mitigation strategies. Supports project managers and team leads in complex engagements.
Leads consistent execution of standard service offerings. Ensures repeatability, documentation quality, and knowledge reuse across engagements. Monitors adherence to delivery standards and improves offer consistency.
Owns resolution of customer escalations. Coordinates resources, performs root-cause analysis, manages stakeholder communication, and implements corrective actions. Captures lessons learned for risk mitigation.
Forecasts team capacity based on pipeline and active demand. Balances workloads and recommends staffing actions (hire/contract/shift coverage). Partners with stakeholders to manage near-term and long-term capacity risks.
Validates delivery plans and solution designs to ensure feasibility and customer alignment. Partners with product and engineering to address delivery constraints and ensure maintainable solutions.
Leads teams through structured planning and issue resolution. Builds an inclusive culture while driving performance. Ensures role clarity, coaching cadence, and consistent execution against commitments.
Track delivery KPIs, utilization rates, delivery cycle time, and forecast trends for leadership reporting.
Contribute to cross-functional collaboration, acting as the delivery voice in account planning, renewals, and solution alignment.
Manage subcontracting partner resources, contributing to onboarding/certification, skill development, and role clarity, as extensions to the Netwrix Professional Services team.