Professional Services Project Coordinator II

Fiserv•Jacksonville, FL

2d•Onsite

About The Position

As a Project Coordinator II, you will support Finxact product and platform delivery by coordinating timelines, milestones, documentation, dependencies, risks, issues, and stakeholder communications across multiple initiatives. You will work closely with product, engineering, and business stakeholders to strengthen delivery discipline, improve governance, and accelerate project management processes through consistent execution and approved artificial intelligence-enabled workflow improvements.

Requirements

3+ years of experience in project coordination, project operations, or delivery support across software, product, or platform initiatives
3+ years of experience maintaining project timelines, tracking milestones, managing risks and issues, and preparing status reporting for cross-functional stakeholders
Experience using project management and collaboration tools for documentation, reporting, and dependency tracking, such as Jira, Confluence, Microsoft Project, Smartsheet, or similar tools
Experience using approved artificial intelligence tools to improve project documentation, reporting workflows, and process consistency in a business environment
Bachelor's degree or higher in Business, Information Systems, Project Management, or related field or equivalent combination of education, related experience and/or military experience.

Nice To Haves

Experience supporting product delivery in a financial technology, banking, payments, or core platform environment
Experience working with governance frameworks, software capitalization controls, or project reporting processes in a regulated environment
Experience supporting Agile delivery teams across product and engineering organizations
Experience with Finxact products, platforms, or delivery processes

Responsibilities

Coordinate project timelines, milestones, deliverables, and dependencies across multiple product and platform initiatives
Maintain accurate project records, including scope details, project descriptions, documentation updates, and change tracking
Prepare and distribute project status reports that provide clear visibility into progress, risks, issues, and upcoming milestones
Track risks, issues, and mitigation actions to improve project health visibility and support timely decision-making
Partner with stakeholders across product, engineering, and business teams to gather detailed inputs, align on priorities, and communicate project updates
Support resource capacity tracking and highlight allocation concerns that may impact delivery schedules or governance objectives
Use approved artificial intelligence tools to accelerate project management workflows, improve reporting quality, enhance documentation consistency, and support standardized execution practices

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.