Professional Services Manager

First Advantage Global operating Centre•US_Georgia Virtual, GA

2d•$80,000 - $90,000•Remote

About The Position

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

Requirements

4-year degree in technical or related field is required
Requires 5+ years of project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry
Experience working closely with Sales/Client Success Teams during the pre-sales stage, onboarding and supporting enterprise level B2B SaaS solutions
Extensive and successful onboarding (implementation / deployment) of enterprise-sized clients
Solid experience with integrations for Enterprise Level accounts; you won’t code, but you’ll lead pre- & post-production testing and configuration with leading ATS/HRIS applications
Expertise in optimizing client integrations and achieving high levels of client satisfaction
Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization
Excellent client-facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients
Analytical and problem-solving skills and the ability to troubleshooting issues
Work well under pressure and you are not risk-averse and comfortable taking on challenges

Nice To Haves

MBA is a plus
Prior experience with Technology, Media & Entertainment industries is a plus
Solutions Consulting background would be an asset when working on the pre-sale plans

Responsibilities

Design client centric implementation project plans & quarterback delivery of end-to-end lifecycle
Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions
Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients
Lead scoping, documentation, & interpreting of client implementation requirements and provide simple, actionable guidance to help customers execute alongside you
Champion successful customer outcomes and innovate ways to improve our customer implementation processes
Directly impact the Company’s time to revenue to drive corporate performance

Benefits

Ability to work remotely
Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement.
401k with an employer match and an Employee Stock Purchase Plan (ESPP).
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
Volunteer Time Off Policy (VTOP) up to 10 hours a year.
Professional development opportunities, such as our award-winning SOAR program
Generous Paid Time Off Program
Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
Competitive benefits (medical, dental, etc.)
Global Employee Assistance Program (EAP) available to all team members
Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year