Professional Services Manager - Dedrone

Axon

20h•CA$74,250 - CA$118,800•Remote

About The Position

This role sits at the center of Axon’s Real-Time Awareness (RTA) strategy, helping customers bring together drone detection, live video, and real-time intelligence into a unified operational picture. While Dedrone is a core component, you’ll support the deployment and adoption of a broader ecosystem that includes Fusus, Drone as First Responder (DFR), and other emerging technologies. Axon’s RTA solutions enable public safety and security teams to detect, track, and respond to incidents as they unfold. Dedrone provides critical airspace awareness and drone detection, which, when integrated with real-time awareness platforms, gives agencies a more complete and actionable view of their environment. This role will directly support our customers ensuring they can make faster, better-informed decisions to protect their communities and critical infrastructure.

Requirements

Minimum of 3 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
Direct experience deploying hardware/software solutions in complex operational environments
Understanding of drone systems, airspace management, RF sensing, or UAS programs (relevant remote pilot certification or equivalent required, or ability to obtain within 3 months)
Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
Experience working with public safety agencies, particularly law enforcement or security operations
Project and stakeholder management skills; ability to own a deployment from kickoff to success
A passion for emerging technology, safety, and customer success
Willingness to travel heavily and adapt to dynamic customer needs in the field
Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment

Responsibilities

Serve as the primary technical lead for Dedrone deployments, owning delivery from post-sale through full operational readiness. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
Act as a subject matter expert across Axon’s Real-Time Awareness (RTA) suite, supporting Fusus, Drone as First Responder (DFR), and related integrations.
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems.
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
Conduct site assessments to inform hardware placement, Radio Frequency (RF) coverage, and overall operational design
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
Collaborate cross-functionally with Sales, Product, and Engineering to support customer outcomes and continuous improvement
Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
Attend strategic customer meetings with Sales to provide technical validation and deployment context.
Lead or assist in Proof of Concepts (POCs), including setup, training, validation of success criteria, and customer debriefs.
Support RFP/RFI responses with technical and services detail.
Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.