Asst. Manager, Professional Services

NEW ERA CAP LLC•Buffalo, NY

15h•$60,000 - $73,000•Onsite

About The Position

The Professional Services Assistant Manager is responsible for ensuring accurate and on-time execution of all on-field programs across events and leagues. By delivering exceptional account management, this role partners closely with league representatives and equipment managers to drive seamless program delivery and customer satisfaction. The Professional Service team is responsible for ensuring accurate and on-time execution of all on-field programs across events and leagues. By delivering exceptional account management, this role partners closely with league representatives and equipment managers to drive seamless program delivery and customer satisfaction.

Requirements

Strong computer skills; Microsoft Word, Excel and PowerPoint and the ability to learn and utilize new systems
Ability to establish relationships and interact with various levels within the organization
Ability to manage multiple priorities, meet deadlines and efficiently prioritize workday to maximize productivity
Strong verbal and written communication skills with the ability to communicate effectively and professionally
Enthusiastic, proactive, and positive person who adapts to change and with urgency and persistence
Ability to be innovative and creative when handling difficult business challenges
Build and maintain relationships with external stakeholders
Must be punctual and possess a strong work ethic
Ability to work with minimum supervision and independently prioritize work without missing critical deadlines
Ability to assist with implementation of strategic initiatives
Knowledge of basic business principles and financial principles
Ability to anticipate, diagnose and problem-solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
Ability to evaluate and understand supply chain operations to effectively manage change
Must be able to lift and carry up to 10 lbs

Nice To Haves

Previous experience with SAP preferred

Responsibilities

Manage relationships with NCAA equipment managers and external partners by frequently interacting with, and communicating directly to ensure requests, issues and concerns are being prioritized, addressed and resolved in a timely manner
Predict, diagnose and problem solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
Manage all orders from creation to delivery which includes but not limited to programs, stock, cap machine, etc.
Serve as primary contact for B2B Team to ensure all pertinent programs are launched accurately and in a timely fashion
Collaborate effectively across all internal functions to ensure timely and accurate delivery across entire order demand. Assess and resolve any issue(s) that prevent orders from meeting league on field demand
Provide accurate, timely response to Equipment Manager’s and external partners inquiries such as order status, tracking, etc.
Provide support functions essential to assigned leagues/equipment managers, including but not limited to: Create product launch emails including hot market, Generate ROAL Material IDs & support GCP order process (ROAL / GCP Worksheets) in addition to Job Tracker responsibilities, Communicate and manage league team allotments - per individual league and/or institution agreements, manage and reconcile each team’s credit allotment for product
Lead continuous improvement projects as assigned to enhance customer experience and improve business initiatives by creating and implementing action plans to address service issues related to assigned equipment managers and external partners
Lead cross-training within department to ensure liaison/backup as necessary
Coordinate and manage all marketing materials and product needed for NCAA and external partners
Provide regular and ad hoc reports through SAP/BI on a regular basis
Keep all sensitive matters confidential
Other duties as assigned