Nebraska/Iowa Professional Services Manager

HDR•Lincoln, NE

About The Position

HDR is seeking a Professional Services Manager to lead its team in the Nebraska/Iowa area. This Area leadership role strengthens the people, technical capabilities, quality, and project delivery practices that enable HDR to serve clients successfully. The manager develops and mentors staff; provides leadership to Business Class and cross-sector leaders; advances technical excellence and QA/QC; supports workload and resource planning and risk and loss management; and promotes continuous improvement across the Area. The role works collaboratively across business groups and disciplines to build a strong technical bench and a culture of quality, collaboration, and exceptional project delivery. The manager is responsible to the Area Manager for developing, coordinating, monitoring, and improving staff technical competencies and work products to meet client needs and market drivers. The position oversees staff training and development, workload balancing and qualified project staffing, QA/QC activities, quality standards and best practices, technical and digital delivery evolution, mentoring, project reviews, and support for claims and losses. The manager also coordinates business processes, supports strategic planning and hiring and retention, and promotes communication and collaboration across business groups.

Requirements

Bachelor’s degree in a related field.
A minimum of 15 years of experience.
Maintains professional or engineering registration and has extensive related technical expertise.
Experienced in management and development of diverse teams.
Works cooperatively with operations managers, technical staff, and marketing managers on professional services-related efforts.
Committed to quality, improvement, and HDR values.
Commitment to actively participating in HDR’s employee-owned culture.
Nebraska and/or Iowa PE is preferred.

Nice To Haves

Minimum 15 years of progressive experience in a role focused on understanding and solving technical and contracting issues.
History of successful project and/or program management execution with a focus on quality technical delivery and project leadership.
Passion for developing a culture of quality.
Strong skills in mentoring and developing staff to have fulfilling careers at HDR.
Excellent written and verbal communication skills.
Team-first collaborative attitude.
Self-motivated and able to work with minimal oversight.
Well organized with multitasking skills.
Able to work under and meet tight deadlines.
Nebraska and/or Iowa PE.

Responsibilities

Develop, coordinate, monitor, and improve Area staff technical competencies and work products to meet client needs and market drivers.
Lead and monitor development and training of Area staff in technical and business competencies.
Oversee workload balancing and ensure qualified staffing of project teams.
Lead quality assurance efforts and implement QA/QC Program activities, with a focus on continuous improvement.
Monitor project QC review activities, including assigning experienced and qualified reviewers.
Lead continuous-improvement activities, including developing and using technical standards, procedures, best practices, and lessons learned.
Lead and participate in project reviews and support project teams in managing claims and losses.
Lead the Area mentoring initiative.
Oversee technical and digital delivery evolution in collaboration with subject matter experts.
Work with the Area Manager to streamline and coordinate business processes consistent with Area and corporate policy and MOA.
Oversee and ensure implementation of quality, standards, and best practices.
Provide leadership to assigned Business Class leaders, including cross-sector leaders.
Collaborate with Area operations, market sectors, business classes, and delivery leaders.
Participate in Area strategic planning and plan implementation.
Support Area activities related to hiring and retaining key staff.
Champion opportunities across business groups.
Support communication and coordination within all business groups.
Perform other duties as needed.