Professional Services Engineer

Server At Work, LLC•Lake Charles, LA

1d•$45,000 - $50,000•Hybrid

About The Position

The Professional Services Engineer supports the planning, coordination, and execution of technology projects for Server at Work clients. This position provides hands-on exposure to managed IT services, project implementation, cloud technologies, cybersecurity best practices, and business technology consulting among many other lines of business. You will work alongside system administrators, our professional services, and other teams to assist with client hardware needs, client onboarding, system deployments, implementations, technical documentation, inventory management, and project coordination assistance, as well as other items as required from time to time by the company and management.

Requirements

Associate's degree (AA/AS) or Bachelor degree (BA/BS) in computer-related field
Microsoft Windows Desktop OS Certifications
Microsoft 365 Certifications
CompTIA A+ Certification
Microsoft Windows Exams related to Windows desktop OS, 365, Security, and Networking
3+ years Microsoft desktop OS implementation and support
3+ years network firewall, wireless network, routing, and switch network diagnostics and troubleshooting
Qualified to work within the US
Driver’s license
Light to medium lifting capabilities

Nice To Haves

Microsoft Active Directory
Prior experience working at an MSP

Responsibilities

Diagnose, troubleshoot, and resolve assigned support incidents and requests
Perform operating system and application installations, upgrades, and support
Use software diagnostics, monitoring tools, screen sharing, and verbal communication to assist client-users
Triage and route reported incidents to other support teams
Contact vendors for client end-users to gain support for non-covered incidents