Professional Services Engineer

NICE•Atlanta, GA

1d•Hybrid

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? We are looking for a Professional Services Engineer to grow our professional services team here in the US. In this new role, you will become a Proactive AI and Cognigy expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe. Working with the US teams you will provide implementation and configuration in both our deterministic and agentic platforms.

Requirements

3+ years of experience in professional services, software implementation, technical support, or related roles.
Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
Ability to troubleshoot technical issues and follow established implementation best practices.
Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice To Haves

Technical expertise in data structure extraction and summarization
Experience with JavaScript, C#, SQL, HTML, CSS, Python
Experience with integration tools
Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
Exposure to client‑facing or support roles in a global or distributed team environment.
Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.
Experience using automation tools and AI

Responsibilities

Implement Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
Analyze client requirements and assist in translating business processes into automated solutions.
Configure and customize the SaaS platform to meet customer needs.
Assist in documenting solution designs, integrations, and implementation steps.
Perform troubleshooting, debugging, and issue resolution for implemented solutions.
Support customer journey optimization using transactional data and basic analytics.
Write and debug JavaScript code to support integrations and custom logic.
Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
Provide implementation or post‑go‑live support.
Perform other duties as assigned in support of Professional Services objectives.