Professional Services Consultant

Salary.com • Waltham, MA

22h • Onsite

About The Position

As a Salary.com Professional Services Consultant, you will perform product implementations for new customers as well as support existing customers in the use of the CompAnalyst software. This is a consultative role focused on providing compensation-related solutions that ensure the success of our customers. Requires detail orientation, project management capabilities, systems comprehensive, and the ability to use Microsoft Excel in managing large data sets. This position is located out of our Headquarters office located in Waltham, MA.

Requirements

• Bachelor's Degree (Human Resources, Math, Economics focus preferred)
• 1 - 2 years in customer-facing consultative role
• Ability to collaborate across multiple functions in serving the needs of customers
• Strong customer service, communication, and writing skills
• Intrinsic self-starter and problem solver
• Understanding of how relational databases function

Nice To Haves

• Experience as a Compensation Analyst a plus

Responsibilities

• On-board new customers to begin their satisfactory experience with Salary.com.
• Responsible for maintaining client relationships post-implementation through ongoing service.
• Provide ongoing product support to our customers, and support their internal compensation projects.
• Develop rapport and credibility with Clients and HR Partners.
• Document client business processes and software system configurations.
• Conduct meetings between Salary.com representatives and customer contacts.
• Collaborate with Product Management and Technology to develop solutions for customers.
• Facilitate user acceptance testing.
• Achieve the goals, milestones, and deliverables agreed to with your customers.
• Develop standard processes and procedures to scale recurring initiatives.
• Diagnose and solve technical issues related to the software application.
• Ensure client satisfaction and product/service adoption.

Benefits

• 10 paid holidays and generous paid vacation time
• Free on-site lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
• 401K with 6% Company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level