Senior Professional Services Consultant
About The Position
As a Senior Professional Services Consultant, your work centers on compensation planning cycle configuration, technical integrations, and custom project configuration. You'll run complex compensation planning cycles from configuration through delivery, build the custom outputs customers depend on, and own the setup and migration of third-party integrations and SFTPs. You work autonomously, managing your own projects end-to-end with a high bar for accuracy. You'll enjoy this role if you are equally comfortable leading clients through a project plan and troubleshooting data configuration and logic issues, have a high sense of autonomy and enjoy having ownership of your own projects, have the chance to contribute to designing internal processes and workflows, and thrive at bringing structure and clarity to projects with multiple moving pieces.
Requirements
- 4-6 years of experience in Professional Services, SaaS, consulting, or a related field
- Proven ability to manage complex, multi-phase projects independently from scoping through delivery
- Direct customer-facing experience across company sizes, from SMB to Enterprise
- Experience configuring or managing third-party integrations and SFTP connections
- Strong aptitude for data structures, technical systems, and software configuration
- Experience with HTML, CSS, or Markdown (used for building compensation letter templates)
- Experience with complex custom formulas (Excel, Python, SQL, or equivalent)
- Familiarity with REST APIs and third-party integration patterns
- Outstanding written and verbal communication skills; equally effective with technical and non-technical audiences
Nice To Haves
- Bachelor's degree, coding bootcamp, or equivalent military experience
- Experience in compensation planning, total rewards, or HR operations
- Business consulting background
- Hands-on experience with Postman, Zendesk, or similar tools
Responsibilities
- Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
- Build and troubleshoot compensation and bonus formulas using proprietary formula languages
- Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
- Develop custom compensation outputs including PDF letter templates and ad hoc reporting
- Identify trends and inconsistencies across customer data and surface clear recommendations
- Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
- Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
- Validate data flows end-to-end and ensure outputs meet customer specifications
- Assist with testing and rollout of new integrations and platform capabilities
- Serve as the primary point of contact for customers throughout each engagement
- Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
- Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
- Partner with Customer Success to maintain continuity and a consistent customer experience
- Create and maintain internal documentation; train teammates on processes as they evolve
- Provide structured product feedback to Engineering and Product based on patterns across engagements
- Contribute to the processes and playbooks we're building to scale the Professional Services function
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
