Professional Services Consultant
About The Position
Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers. This role requires interaction with large-scale enterprises at senior levels, as well as with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites. The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships. This is a highly technical role requiring: Deep knowledge of Linux and Solaris operating systems Strong understanding of network configuration A solid background in email systems Responsibilities also include working in complex product and infrastructure environments, troubleshooting and isolating issues, performance tuning and optimization, training customers, escalating defects, and driving resolution while managing customer relationships.
Requirements
- 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)
- Experience in large systems design and project implementation for enterprise email environments
- UNIX system administration experience
- Broad technical knowledge of Internet products and technologies
- Strong understanding of Internet protocols (HTTP, SMTP, IMAP, RFC822, LDAP, PKI)
- Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.)
- Strong Sendmail and messaging infrastructure administration experience
- Ability to work across all organizational levels, both technically and politically
Nice To Haves
- Deep knowledge of Linux and Solaris operating systems
- Solid background in email systems
- Working in complex product and infrastructure environments
- Troubleshooting and isolating issues
- Performance tuning and optimization
- Training customers
- Escalating defects, and driving resolution while managing customer relationships
Responsibilities
- Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically via remote web conferencing tools
- Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation
- Deliver training to customers and partners
- Provide technical expertise and real-world experience in creating solutions, designs, proof of concepts, and implementations
- Drive high levels of customer satisfaction
- Act as a strong customer advocate with Marketing and Engineering teams to improve products and ensure successful deployments
- Coordinate with internal teams and customers to ensure timely resolution of technical issues and project completion
- Define and document best practices, processes, templates, and architectures for use across the organization
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
- flexible time off
- a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
- a three-week Work from Anywhere option
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
