Professional Service Technician I - Atlanta, Georgia

Avidity Science - Americas•Atlanta, GA

19h

About The Position

The Professional Service Technician I provides preventive, emergency, and warranty service and support for Avidity Science products, and installs Avidity Science products and systems according to company specifications, quality standards, and customer requirements. Technicians typically specialize in service or installation but may participate in both areas. The position is based in Atlanta, Georgia, and requires 85% travel.

Requirements

Associate degree or similar trade experience.
At least three years of experience servicing, troubleshooting, and supporting electrical or electromechanical systems at external customer facilities.
Knowledge of standard manufacturing and business tools, including Microsoft Office.
In-depth industry knowledge and understanding of customer needs and requirements.
Effective verbal and written business communication skills.
Ability to learn quickly and independently and adapt to changing environments.
Ability to articulate and apply a customer value proposition for Avidity Science solutions.
Ability to read and interpret blueprints, facility drawings, and project requirements.
Ability to interface with customers and contractors and explain technical product knowledge to technical and non-technical customers.
Ability to manage assigned tasks within scheduled commitments.
Professional-level presentation skills.
Strong mechanical aptitude and problem-solving skills.
Basic understanding of water chemistry.
Ability to understand and use start-up and maintenance manuals.
Basic computer and networking skills.
Basic plumbing and electrical understanding.

Responsibilities

Install systems according to customer drawings and Avidity Science specifications.
Interpret drawings and instructions.
Update as-built drawing details after installation and submit them to the office promptly.
Supervise contractors as needed to support installation schedules and cost containment.
Provide initial system training to customers.
Update the Installation Coordinator and Project Managers daily on job status.
Perform scheduled preventive maintenance on Avidity Science products.
Provide warranty and emergency service and support for Avidity Science products.
Review system installations and begin system commissioning.
Prepare appropriate reports.
Complete product certification for Avidity Science products.
Maintain accurate van stock.
Follow Avidity Science procedures.
Perform other duties assigned by the Supervisor or Manager.