Field Service Engineer II - Atlanta, Georgia

Symmetrio • Atlanta, GA

14h • Onsite

About The Position

Symmetrio is partnering with a growing medical technology service organization to hire a Field Service Engineer II to support, maintain, troubleshoot, and repair critical medical equipment. The role performs on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems, while serving as a trusted technical resource for assigned customer accounts. A primary focus is reducing equipment downtime through timely response, accurate diagnosis, and effective repairs. The position involves independent troubleshooting, direct customer interaction, and work in a fast-paced field service environment. Travel to customer locations is required, and support may be needed during standard and non-standard working hours based on customer needs.

Requirements

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing and diagnostic equipment to verify, check out, and calibrate electronic equipment.
• Strong technical knowledge of computers and PC-based systems.
• Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
• Ability to independently diagnose and resolve moderately complex mechanical problems.
• Ability to identify and repair routine software and network issues.
• Strong computer troubleshooting and debugging skills.
• Ability to identify and resolve basic imaging system defects.
• Strong customer-service orientation and excellent interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to complete required technical training and maintain proficiency with assigned equipment.
• Ability to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.

Nice To Haves

• Previous field service experience in medical devices, medical equipment, healthcare technology, imaging, or another complex technical equipment environment.
• Experience troubleshooting and repairing complex electronic and electromechanical equipment.
• Experience working with medical imaging systems or related healthcare equipment.
• Experience diagnosing software, PC, and network connectivity issues associated with technical equipment.
• Experience with equipment testing, verification, calibration, and preventative maintenance.
• Experience working directly with hospitals, healthcare facilities, or other clinical customers.
• Experience managing assigned customer accounts or serving as a primary technical contact for customers.
• Experience with Salesforce or a comparable CRM/ERP platform.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts and build trusted customer relationships.
• Diagnose equipment and system failures and determine effective, cost-conscious repair strategies designed to minimize customer downtime.
• Provide customers with technical support regarding equipment operation, maintenance, performance, and technical issues.
• Provide phone and remote technical assistance to customers and fellow Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical problems, including vacuum-related issues, software problems, networking issues, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing and diagnostic equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits.
• Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and applicable safety guidelines.
• Maintain detailed records of service visits, technical problems, troubleshooting activities, corrective actions, and parts used.
• Maintain current technical documentation related to assigned equipment's operating characteristics, design, and performance.
• Prepare reports and documentation to support analysis of equipment failures, recurring technical issues, and serviceability trends.
• Maintain technical knowledge, professionalism, and safety awareness while performing field service activities.
• Document customer and service activity through Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training during onboarding and ongoing development.
• Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.

Benefits

• Company-sponsored benefits package.
• Opportunities for technical training and continued professional development.
• Professional growth opportunities within a growing medical technology service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed