Field Service Engineer II - Atlanta, Georgia

Symmetrio • Atlanta, GA

3h • $85,000 - $115,000

About The Position

Symmetrio is partnering with a growing medical technology service organization to hire a Field Service Engineer II. The role supports, maintains, troubleshoots, and repairs critical medical equipment to maximize equipment uptime and help ensure healthcare providers have reliable access to technology used for patient treatment and diagnosis.

The Field Service Engineer II performs on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. The position troubleshoots electronic, electromechanical, mechanical, hardware, software, PC, networking, wireless networking, and imaging-related issues, and serves as a trusted technical resource for assigned customer accounts. The role focuses on responding promptly to service needs, accurately diagnosing technical problems, and implementing effective repairs. It involves independent hands-on troubleshooting, direct customer interaction, travel to customer locations, and flexibility to support customers during standard and non-standard working hours.

Requirements

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing and diagnostic equipment to verify, check out, and calibrate electronic equipment.
• Strong technical knowledge of computers and PC-based systems.
• Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
• Ability to independently diagnose and resolve moderately complex mechanical problems.
• Ability to identify and repair routine software and network issues.
• Strong computer troubleshooting and debugging skills.
• Ability to identify and resolve basic imaging system defects.
• Strong customer-service orientation and excellent interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to complete required technical training and maintain proficiency with assigned equipment.
• Ability to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.

Nice To Haves

• Previous field service experience within medical devices, medical equipment, healthcare technology, imaging, or another complex technical equipment environment.
• Experience troubleshooting and repairing complex electronic and electromechanical equipment.
• Experience working with medical imaging systems or related healthcare equipment.
• Experience diagnosing software, PC, and network connectivity issues associated with technical equipment.
• Experience with equipment testing, verification, calibration, and preventative maintenance.
• Experience working directly with hospitals, healthcare facilities, or other clinical customers.
• Experience managing assigned customer accounts or serving as a primary technical contact for customers.
• Experience with Salesforce or a comparable CRM/ERP platform.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts and build trusted customer relationships.
• Diagnose equipment and system failures and determine effective, cost-conscious repair strategies to minimize customer downtime.
• Provide customers with technical support regarding equipment operation, maintenance, performance, and technical issues.
• Provide phone and remote technical assistance to customers and fellow Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical problems, including vacuum-related issues, software problems, networking issues, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing and diagnostic equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits.
• Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and applicable safety guidelines.
• Maintain detailed records of service visits, technical problems, troubleshooting activities, corrective actions, and parts used.
• Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation to support analysis of equipment failures, recurring technical issues, and serviceability trends.
• Maintain technical knowledge, professionalism, and safety awareness while performing field service activities.
• Document customer and service activity through Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training during onboarding and ongoing development.
• Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.

Benefits

• Company-sponsored benefits package.
• Opportunities for technical training and continued professional development.
• Opportunity to work directly with complex medical technology and healthcare customers.
• Professional growth opportunities within a growing medical technology service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed