Professional Relations Liaison

Empath Health•Saint Petersburg, FL

11d

About The Position

Suncoast Hospice, part of Empath Health, is seeking a mission-driven Professional Relations Liaison to join its business development team serving Pinellas County. This is a marketing, relationship-building, and educational role. The Liaison consults with referral sources to explain Empath Health services and access to palliative and hospice care, and is expected to be knowledgeable about palliative care and end-of-life services as well as skilled in marketing and educating professional audiences. The role identifies and facilitates opportunities to expand Empath Health’s presence and build collaborations that improve access to hospice care and related programs. The Liaison develops relationships with healthcare organizations and professionals, provides education about hospice services, analyzes referral patterns, and serves as a communications link to help patients and families access care. The position requires travel throughout the county using reliable transportation.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent communication and interpersonal relationship skills, including public-speaking experience.
Ability to work unsupervised with a high degree of discretion and independent judgment.
Basic computer skills, willingness to learn, and familiarity with spreadsheet programs.
Reliable transportation and automobile insurance, and willingness to travel throughout the county.
Provide proof of valid automobile insurance.
Sign a Business Protection Agreement.

Nice To Haves

At least two years of outreach, professional relations, and/or sales experience.
At least five years of clinical expertise in a related discipline.

Responsibilities

Cultivate, develop, and enhance contractual and care relationships with area hospitals, nursing homes, assisted living facilities, physicians, and community agencies.
Maintain membership in related healthcare professional organizations for networking.
Establish a database of information, including physician and hospital preferences, to better serve their needs.
Collect and analyze referral-pattern data from physicians, social workers, discharge planners, hospitals, and skilled nursing facilities.
Maintain thorough knowledge of the community’s healthcare market, competition, consumer demands, and governmental policies affecting outreach goals and patient and family access.
Provide formal and informal education to physicians, physician-office staff, hospital social workers and discharge planners, patient-unit staff, nursing-home staff, and community-agency staff.
Serve as a communication link to hospitals, nursing homes, and physicians to provide easy access to hospice services.
Build relationships and develop collaborations to help ensure optimal hospice access for patients and families.