Professional Programs Manager

Eberlestock USA•Boise, ID

5d•Onsite

About The Position

Eberlestock is seeking a highly capable, relationship-driven Professional Programs Manager to help build and execute the Company's growing Professional Programs initiative. Reporting directly to the Head of Professional Programs, this role will serve as a key point of contact for Eberlestock's relationships across military, special operations, law enforcement, government, and other professional-use communities. This is a hands-on role for someone who can build trust quickly, communicate comfortably with professionals at all levels, and turn conversations and opportunities into action. The Professional Programs Manager will help manage relationships, coordinate product testing and evaluation, support business development opportunities, maintain program infrastructure, and ensure feedback from professional users reaches the appropriate teams within Eberlestock. The right person will be comfortable operating in environments where plans can change quickly and where judgment matters. They must be able to think on their feet, remain calm under pressure, solve problems without waiting for perfect information, and represent Eberlestock with professionalism and credibility. Prior military experience is strongly preferred. This role will routinely interact with senior and specialized active-duty military personnel, and the ability to understand their environment, communicate from relevant real-world experience, and establish authentic credibility will be highly valuable.

Requirements

Demonstrated experience operating in military, law enforcement, government, tactical, defense, or similar mission-focused environments
Exceptional interpersonal and relationship-building skills with the ability to establish credibility with a wide range of individuals
Strong verbal and written communication skills, including the ability to communicate effectively with senior leaders and specialized professional users
Demonstrated ability to remain calm, professional, and solution-oriented in high-pressure or rapidly changing situations
Strong judgment and the ability to make sound decisions with limited information or direction
Highly organized and capable of managing multiple relationships, priorities, projects, and follow-up requirements simultaneously
Self-directed, accountable, and comfortable taking ownership of work from initial conversation through completion
Ability and willingness to travel domestically and internationally as required for customer meetings, events, trainings, demonstrations, and field engagements
Proficiency with CRM systems and standard business technology

Nice To Haves

Prior U.S. military service strongly preferred, particularly experience within Special Operations, combat arms, operational support, logistics, procurement, training, or other environments relevant to Eberlestock's professional customers
Prior Law Enforcement, federal agency, or tactical-industry experience may also be considered
Existing relationships within the military, law enforcement, government, or the tactical/outdoor industry
Experience with government procurement, contracting, Testing & Evaluation programs, or professional equipment acquisition
Familiarity with government procurement requirements and systems, including NSNs, SAM/CAGE registration, Berry Amendment requirements, or similar processes
Previous sales, account management, business development, or customer relationship management experience
Bachelor's degree in business, marketing, communications, or a related field preferred; relevant military, operational, or professional experience may be considered in lieu of formal education

Responsibilities

Serve as a primary day-to-day point of contact for military, special operations, law enforcement, government, and other professional users
Build and maintain trusted relationships with professional users, agency contacts, industry partners, and other key stakeholders
Communicate effectively with individuals across varying levels of military and government organizations, including senior leaders and specialized operational personnel
Understand customer needs, operational challenges, and mission requirements and help translate those conversations into actionable opportunities for Eberlestock
Anticipate potential issues, respond quickly to changing circumstances, and work toward solutions that support both the customer and Eberlestock
Maintain a high degree of professionalism, discretion, judgment, and reliability in all professional engagements
Manage day-to-day execution of Eberlestock's Testing & Evaluation (T&E) program, including requests, product coordination, fulfilment, follow-up, and tracking
Identify and develop opportunities to place products with relevant professional users for field testing and evaluation
Maintain consistent feedback loops with end users and ensure meaningful feedback is documented and communicated internally
Partner closely with Product Design and Product Development to translate real-world professional feedback into actionable product insights
Track product placements, testing activity, feedback, and program outcomes to help evaluate effectiveness and ROI
Serve as the operational go-to for Professional Programs as the department continues to grow
Maintain accurate CRM records, including contacts, accounts, opportunities, testing activity, follow-up, and relationship history
Help develop and improve repeatable processes for relationship management, T&E, professional-user engagement, and opportunity tracking
Maintain calendars, reporting, dashboards, and other tools necessary to provide visibility into Professional Programs activity
Ensure commitments, follow-ups, product requests, and customer needs are tracked through completion
Identify gaps or inefficiencies and proactively recommend solutions to the Head of Professional Programs
Support the Head of Professional Programs in identifying and developing new opportunities across military, law enforcement, government, and professional channels
Assist with agency opportunities, professional partnerships, contracts, quotes, and other business development activities in coordination with Sales and other internal teams
Develop a working understanding of government and military procurement processes and help navigate opportunities through the appropriate channels
Deliver product presentations, demonstrations, trainings, and other customer-facing engagements as needed
Support professional customers with product questions, field needs, and other requests while ensuring appropriate internal follow-through
Work closely with Product, Sales, Marketing, Operations, and other internal teams to support Professional Programs initiatives
Serve as a conduit between professional users and internal teams, ensuring important field insights and customer feedback reach the right people
Support professional product launches, field-testing initiatives, content opportunities, trade shows, demonstrations, trainings, and industry events
Represent Eberlestock professionally at military, law enforcement, government, industry, and field engagements
Ensure every interaction reflects Eberlestock's commitment to authenticity, quality, performance, and trust