Temporary Professional Office Assistant, College of Health and Human Sciences

Metropolitan State University of Denver•Denver, CO

11h•Hybrid

About The Position

The Temporary Professional Office Assistant is a member of the College of Health and Human Sciences (CHHS) Dean’s and Advising Office teams, working collaboratively with the Dean’s Executive Assistant, Retention & Recruitment Coordinator, Manager of Student Support Services, and student employees. This position will staff the Dean’s and Advising Office front desks, providing front-line and service-oriented support, and will also provide training and onboarding to new student employees. This role is designed to support the team through a transition period and will last a maximum of 8 weeks. The position is primarily in-person, though remote work may be approved occasionally for project-based tasks. Office hours are 8:00 AM to 5:00 PM, and employees are regularly expected to open or close the office as part of their responsibilities. This position requires previous experience working as a CHHS Student Office Assistant.

Requirements

Previous experience as a CHHS Student Office Assistant.
Strong interpersonal skills with the ability to provide courteous and professional customer service.
Strong written and verbal communication skills.
Able to work independently and in a team environment.
Experience using Microsoft Office including Teams, Outlook, Word, Excel and PowerPoint.
Experience using Navigate360.
Experience using Microsoft Teams.
Knowledge of FERPA.

Responsibilities

Act as a lead to student employees during the transition period.
Provide training and onboarding to newly hired student employees.
Greet visitors to the office and direct them to the proper space, taking messages or responding to inquiries.
Answer phones and check voice messages, responding or directing calls accordingly.
Provide exceptional administrative support on projects for the Dean, Dean’s Office personnel, and Advising Office personnel.
Be knowledgeable about college departments, majors, and other offerings and provide basic introductory information.
Share ideas and help implement student-oriented events and activities.
Collaborate with other student employees to create/maintain systems for shared communication.
Adhere to FERPA law and regulations.
Run errands on campus as needed.
Open and close the Dean's Office each day, including preparing the breakroom, light cleaning, and other tasks to create a welcoming environment.
Fill the copy machine with paper, keep inventory of office supplies, and work with the Executive Assistant to maintain and organize a stocked office.
Provide IT support for the conference room and office suites, as needed.
Monitor the main inbox for the Dean’s Office.
Provide support to staff on website updates and events.
Provide support for the setup of meetings and events.
Check the mailbox and distribute mail.
Schedule student appointments for staff and faculty advisors using Navigate.
Direct students to general campus resources in person, via email, and via phone.
Monitor and correspond with students via the chhsadvising email.
Transfer phone appointments to staff advisors.
Regularly utilize Microsoft Teams to receive updates and support advising staff.
Support students in finding their class schedules, assigned advisor, or other relevant information.