Professional Education Training Manager

Edwards Lifesciences•Irvine, CA

About The Position

This role involves partnering with Professional Education staff and other functions to develop and execute educational programs for healthcare providers, as well as internal product and sales training. The manager will lead the execution and development of training content and tools, ensuring compliance with Legal, Regulatory/Quality, and AdvaMed requirements. Key responsibilities include collaborating cross-functionally on content creation, leveraging multimedia tools for clarity, driving global product education programs for proper utilization and optimal procedural outcomes, negotiating vendor agreements, leading product launch training activities, and ensuring content is updated throughout the product lifecycle. The role also involves establishing and maintaining relationships with key opinion leader physicians and regional professional education teams, providing ad hoc analysis on product modifications and complaint issues, measuring the effectiveness of educational programs through surveys and market research, and driving process improvements for operational efficiency.

Requirements

Bachelor's Degree
5 years of previously related work experience or equivalent work experience based on Edwards criteria
Experience working in sales, marketing, or healthcare industry or equivalent work experience based on Edwards criteria

Nice To Haves

Master's degree with 3 years of previously related work experience or equivalent based on Edwards criteria
Excellent organizational and project management skills
Proven expertise in MS Office Suite
Excellent written and verbal communication skills and interpersonal relationship skills including consultative and relationship management skills
Excellent problem-solving, critical thinking, and investigative skills
Substantial knowledge and understanding of policies, procedures, and guidelines relevant to strategic event planning
Substantial knowledge of regulatory and AdvaMed requirements
Strict attention to detail
Ability to interact professionally with all organizational levels
Ability to manage competing priorities in a fast paced environment
Must be able to work in a team environment, working closely with global marketing team, key opinion leaders and regional sales managers
Develop the ability to interact with senior internal and external personnel on assigned projects
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Responsibilities

Lead the execution and development of assigned product/program related training content and tools, including all aspects of education program delivery.
Collaborate cross-functionally on creation of product/program training content, implementation and sustaining product use issues.
Create educational content and leverage content across multi-media tools to ensure clarity for regions where English is a second language.
Drive EW global product education program(s) to ensure proper utilization of products, and best procedural outcomes (Box, Procedural Videos, WebEx, On-Site training, etc.).
Negotiate and develop appropriate vendor agreements.
Lead operations of product/program launch training activities.
Ensure proper content is updated and available throughout product lifecycle related training.
Establish and maintain good business relationships/partnerships with key KOL physicians and regional prof Ed teams.
Provide complex ad hoc analysis and projects on sustaining engineering product modifications and complaint issues.
Measure effectiveness of educational tools, resources and programs through conduct post-meeting survey instruments, focus groups, and other market research and provide monthly analytics.
Drive and lead the implementation of process improvement for operational efficiency.