Products & Services Manager (Senior or Lead) - Residential DSM Programs

Duke Energy Corporation•St. Petersburg, FL

15d•Hybrid

About The Position

The Products & Services Manager oversees the day-to-day and long-term management and operation of EnergyWise Home, Duke Energy Florida’s residential demand response program, and its multi-year switch modernization effort. The program temporarily cycles selected home equipment during peak demand or system emergencies to help maintain grid reliability and affordability, with participating customers receiving monthly bill credits. The modernization effort replaces legacy one-way load control switches with two-way cellular technology to improve reliability and load reduction. The role develops and manages integrated program plans, including P&L, capital and O&M planning, annual replacement scope, timelines, milestones, and resource needs. It coordinates contractors, technology vendors, and internal operations, IT, finance, and regulatory partners to align customer outreach, scheduling, field installation, and enrollment. The manager identifies and manages dependencies, risks, and critical-path activities to keep work on schedule, within budget, and compliant. This position provides guidance to cross-functional team members, field advisors, and contractors, but has no direct reports. The position is primarily office-based in St. Petersburg, Florida, with periodic travel to customer premises, warehouses, and contractor sites across Duke Energy Florida’s service territory. After onboarding, work is hybrid, with an average expectation of three full workdays per regular workweek at the assigned Duke Energy facility. Employees must live within a reasonable commute, no more than 50 miles one way. Support during demand response events or emergencies may be needed outside normal business hours. Travel is 5–15%.

Requirements

For the Senior level: a bachelor’s degree in Business, Finance, Engineering, or a related field and at least 3 years of related work experience; or an associate degree and at least 5 years of related work experience; or a high school diploma/GED and at least 7 years of related work experience.
For the Lead level: a bachelor’s degree in Business, Finance, Engineering, or a related field and at least 5 years of related work experience; or an associate degree and at least 7 years of related work experience; or a high school diploma/GED and at least 9 years of related work experience.
Must possess all basic/required qualifications to be considered.
Must be able to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.
Hybrid employees must live within a reasonable commute of their designated Duke Energy facility, no more than 50 miles one way, and report to the facility as directed, on average three full workdays per regular workweek.

Nice To Haves

Master’s degree in Business, Finance, Engineering, or equivalent.
Proven financial and business acumen, including capital project planning, forecasting, and budget management.
Experience with demand response, load management, or utility customer programs.
Familiarity with customer, billing, and work-management systems, system integrations, and vendor-hosted platforms.
Ability to analyze operational and market data using tools such as Excel, Power BI, or SQL to develop customer and product strategies and plans.
Demonstrated experience in change management, process integration, and implementation.
Excellent interpersonal, communication, presentation, conflict resolution, management, leadership, and facilitation skills at all levels.

Responsibilities

Define program scope, goals, and deliverables for EnergyWise Home and the switch modernization program in collaboration with management and stakeholders.
Develop and maintain the multi-year replacement plan and five-year business plans, including annual scope, capital and O&M forecasts, and monthly actual-versus-forecast reviews aligned with portfolio objectives and organizational strategy.
Manage installation contractors and technology vendors, including statements of work, pricing, technician staffing ramp-up, performance metrics, and invoice review.
Oversee the end-to-end customer replacement process, including outreach campaigns, the customer-facing scheduling tool, field service requests, and enrollment and unenrollment processing.
Monitor program progress, device performance, and installation results, identifying and resolving issues or roadblocks.
Promote continuous improvement, automation, and data-driven decision-making across program operations.
Facilitate stakeholder meetings and leadership updates, and prepare governance and estimate materials to maintain alignment and address concerns.
Coordinate with IT, Finance, Customer Operations, Marketing, Legal, and Regulatory teams on system changes, cost recovery, and regulatory reporting.
Conduct peer review of program data and results for regulatory filings, audits, and jurisdictional presentations.
Ensure customer communications and outreach channels comply with applicable regulations and company policy.
Identify risks and implement strategies to mitigate potential impacts on program delivery, customer experience, and demand response availability.
Provide guidance and direction to cross-functional team members, field advisors, and contractors supporting the program; there are no direct reports.
Analyze operational data, including device testing results, installation metrics, and scheduling performance, to prioritize replacement scope and improve outcomes.
Keep program documentation, procedures, and operating manuals current, organized, and accessible.
Conduct post-program and annual reviews to capture lessons learned and apply them to future replacement years.