Senior Manager- Programs

LADD, Inc.•Cincinnati, OH

About The Position

The Senior Manager is part of LADD’s program leadership team and oversees the operation of multiple programs through the Program Managers who report to them. The role turns LADD’s vision and department strategy into consistent operating standards, goals, and results across programs. The Senior Manager is accountable for service quality, compliance, staff development, and budget performance across their portfolio, and serves as the primary escalation point between Program Managers and the Program Director. The role supports LADD’s mission to empower adults with developmental disabilities to live, work, and connect, engaging directly with people served and their families according to prescribed individual needs. The Senior Manager works with the Program Director to set annual goals and work plans, monitor program performance, improve and standardize services, oversee operations and budgets, maintain compliance and quality, and coach and supervise Program Managers. The position reports to the Program Director and has Program Managers as direct reports.

Requirements

Bachelor’s degree in human services, social work, health and human services, or a related field.
At least 5 years of management experience, including at least 2 years supervising managers or overseeing multiple programs or sites.
Demonstrated ability to lead managers and hold them accountable for results.
Experience managing budgets and using data to monitor performance.
Excellent interpersonal skills across diverse individuals and groups.
Strong written and verbal communication skills, including communication with regulatory agencies and families.
Proficiency in Microsoft Office Suite and related software application platforms.
Ability to delegate tasks appropriately.
Flexibility, adaptability, and ability to problem solve appropriately.
Organized and detail oriented.
Sound risk-management decision-making.
Ability to maintain all required certifications.
Valid driver’s license with fewer than six points and proof of insurance.
Ability and willingness to advocate for diversity, inclusion, and equity at all levels of the organization.

Nice To Haves

Experience in developmental disabilities services.
Knowledge of Ohio DODD regulations.

Responsibilities

Translate department strategy into results across programs, including developing annual goals and work plans with the Program Director.
Set performance measures for Program Managers, review progress toward goals, and report results to the Program Director.
Identify opportunities to grow, standardize, or improve services and lead approved initiatives.
Review referrals and intake assessments and recommend whether LADD can provide services.
Oversee operations across multiple programs and ensure consistent policies, processes, and service standards.
Resolve escalated people, process, and emergency issues that Program Managers cannot address.
Manage programs within approved budgets; monitor spending, billing, and utilization; and contribute to annual budget development.
Review and approve Program Manager account, petty cash, and credit card reconciliations.
Coordinate staffing and resources across programs to address gaps and peak needs.
Monitor compliance, lead internal reviews, and prepare programs for external audits and regulatory visits.
Review program reports and documentation for accuracy and timeliness before submission.
Review incident reports and oversee corrective action plans.
Track quality and outcome measures, following Compliance Officer guidance, and use data to drive improvement.
Keep current on changing regulations and ensure Program Managers and staff are informed and trained on changes.
Collaborate with LADD departments and regulatory agencies, and keep current on staff compliance.
Model The LADD Way and supervise, coach, mentor, and develop Program Managers as leaders.
Lead performance management for Program Managers and participate in front-line staff performance management as needed.
Ensure Program Managers and their teams have the resources needed to deliver excellent services.
Collaborate with HR on hiring, employee relations, and retention.
Interview, hire, and onboard Program Managers; support Program Managers in hiring front-line staff.
Represent LADD positively to the public as appropriate and advocate for the organization’s mission and programs in the community.
Stay current on industry practices and ensure appropriate ongoing staff training; maintain relevant training and certifications.
Fill in for Program Managers when necessary and attend internal and external meetings and events as necessary.
Serve as the escalation contact for rare off-hours emergencies when necessary.
Build relationships with families, county boards, and community partners.
Travel regularly between program locations.