Products & Services Manager - Outdoor Lighting Smart Attachment Program

Duke Energy Corporation•Florida - Virtual Employee, FL

5d•Remote

About The Position

This Outdoor Lighting Products & Services Manager role provides consultation and sales support regarding Duke's Outdoor Lighting Smart Attachments Program to governmental, commercial, institutional, and industrial customers. This position requires a customer-facing, team-oriented individual who has a high degree of technical and business expertise to be effectively utilized to help explain the Program and how it can fit customers' needs. This position is also responsible for coordinating and leading internal and external resources to provide the necessary support for deployment of the Program. This position will report to the Manager - Outdoor Lighting Program and will engage with Large Account Management, Community Relations, Marketing, Customer Delivery Lighting, all the while promoting the Program and assisting governmental, commercial, institutional, and industrial customers to subscribe to the Program.

Requirements

Bachelor’s degree in Business Administration, Finance, Engineering, Marketing or another related field
minimum two (2) years related work experience
In lieu of bachelor's degree, high school diploma/GED AND nine (9) years minimum of related work experience
Proficient in Microsoft Office software tools
Proven project management skills
Experience with CRM (Salesforce)
Experience successfully working in a team environment to achieve shared goals
Experience working in utility regulatory environment
Comprehensive financial and business acumen
Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development Facility management, product management, program management, energy management, project management or process management experience.
Demonstrated experience in change management, process integration and implementation and supervisory or management experience
Business operation experience
Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy.

Nice To Haves

Professional Engineer
Lighting Certified Professional
Prior sales expereince
Experience in Marketing and/or product promotion
Experience in outdoor lighting products and lighting design highly desired
Strong command of Duke's Outdoor Lighting tariffs and service regulations desired
Experience in electrical distribution design desired
Experience in speaking and making presentations to a wide variety of customers, from residential to municipal officials and large developers highly desired

Responsibilities

Explains all the details of the Outdoor Lighting Program, including complex tariff items, the technical aspects of lighting, product specifications, options and performance, to solve complex customer lighting needs
Ensures customers' needs are met through effective communication and coordination with the Customer Delivery Lighting design and operations groups
Engages with, builds relationships, and provides Program promotion, training and support to internal stakeholders such as Large Account Management, Community Relations, Economic Development, and others
Becomes involved with and helps resolve a wide variety of issues that affect customer satisfaction such as product warranty issues, lighting trespass, tariff questions, and more
Supports the development and continuous improvement of the Outdoor Lighting Smart Attachments Program initiatives, offerings, and processes
Develop product, program and service enhancements to improve market effectiveness by participating in Sales and Marketing initiatives which include giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.
Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.
Develop and execute exit strategies for non-performing/underperforming programs.
Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings.
Measure and analyze performance to lower cost per acquisition.
Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.
Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.
Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.
Standardize programs across all jurisdictions where business justification exists.
Deliver on expected P&L , financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services
Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction
Deliver plans within capital and O&M budget.
Understand and interpret EM&V reports and adequately represent program related areas.
Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.
Review work processes within assigned programs and implement as required.
Develop/maintain a productive business relationship with the external program support vendors.
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders
Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions.
Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.
Manage and modify contractual obligations for the program.
Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.
Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.